Job Description

Company Description

Chief Marketplace Officer is a fractional agency that helps brands succeed on Amazon. Unlike other agencies, we believe in engaging senior team members throughout the entire project to deliver results. CMO assists brands in controlling resellers and content, improving their Amazon presence, and growing their sales. We work closely with brands to deliver effective digital marketing solutions.

Job Overview:

We are seeking a highly organized and detail-oriented Amazon Account Manager to join our dynamic team. The ideal candidate will be responsible for ensuring exceptional customer service, maximizing product visibility, and maintaining account health on the Amazon platform. This role requires a proactive individual with a keen eye for detail, strong communication skills, and the ability to manage multiple tasks efficiently.

Responsibilities:

Customer Service Excellence:

• Regularly check and promptly address buyer messages on Amazon to provide excellent customer service.
• Respond to customer feedback and reviews, utilizing insights to enhance product perception and overall customer satisfaction.

Sales Optimization:

• Monitor and strategize to maximize Buy Box Percentage on Amazon, enhancing product visibility and sales potential.
• Proactively review and optimize product listings on Amazon for improved discoverability and conversion rates.

Account Health Management:

• Monitor the Amazon account health dashboard to ensure compliance and stability, taking corrective actions when necessary.
• Resolve open cases on Amazon promptly to maintain a positive seller rating and uphold account integrity.

Quality Assurance:

• Coordinate with copywriters and graphic designers for ongoing Amazon projects, ensuring timely completion to meet deadlines.
• Conduct regular reviews of product listings on Amazon and collaborate on optimization strategies for enhanced market presence.

Logistics and Inventory Management:

• Monitor shipment creation and tracking on Amazon to ensure timely delivery and customer satisfaction.
• Keep a vigilant eye on Amazon inventory levels to prevent stockouts and ensure smooth operational flow.

Qualifications:

• Proven experience in Amazon account management.
• Strong analytical skills with the ability to interpret data and implement strategic improvements.
• Excellent communication and interpersonal skills.
• Detail-oriented, organized, and capable of managing multiple tasks simultaneously.
• Familiarity with Amazon Seller Central and related tools.
• Ability to work collaboratively.

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