Job Description

Integrated Real Estate Group

Join our family-owned company with 20 years of expertise in property development, senior housing, multi-family projects, and construction. We prioritize quality, community, and excellence in all our endeavors. Be part of a team committed to building thriving spaces and enhancing lives. Apply now to contribute to our legacy of success and innovation.

Landing at Watermere Frisco

Landing at Watermere Frisco is a new, luxury style assisted senior living and memory care community in the heart of Frisco, TX.

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Position Summary:

The Assistant Executive Director (AED) supports the Executive Director in overseeing all functional areas of the community, including operations, compliance, resident care, financial management, and staff development. This position ensures that the community provides exceptional service while maintaining compliance with all state and federal regulations. The AED also serves as the acting Executive Director in their absence.

Essential Responsibilities:

Operational Leadership

• Assist the Executive Director in managing daily operations to ensure smooth community function.
• Oversee community programs, policies, and procedures to ensure a high quality of life for residents.
• Serve as a key liaison between residents, families, staff, and leadership teams.
• Ensure compliance with all local, state, and federal regulations.
• Maintain a positive and welcoming environment for residents and families.

Resident & Family Relations

• Assist in handling resident concerns, inquiries, and complaints with professionalism and care.
• Support move-ins, transfers, and discharges while maintaining high levels of customer service.
• Partner with the healthcare team to ensure personalized care plans align with resident needs.

Team Leadership & Staff Development

• Provide leadership and guidance to department heads and community staff.
• Support the recruitment, training, and retention of a high-performing team.
• Assist with scheduling, performance evaluations, and staff development initiatives.
• Promote a culture of teamwork, respect, and resident-centered care.

Financial & Budgetary Oversight

• Assist with financial planning, budget management, and cost control efforts.
• Monitor occupancy rates and collaborate with the sales team to optimize community growth.
• Ensure proper management of operational expenses to align with company financial goals.

Regulatory & Compliance Oversight

• Ensure adherence to company policies, state licensing regulations, and industry best practices.
• Maintain proper documentation and records for audits and inspections.
• Support the Executive Director in developing and implementing quality assurance programs.

Marketing and Community Relations:

• May support the marketing team in promoting the community and attracting new residents.
• Engages with residents’ families, local organizations, and community groups to maintain strong relationships.
• Participates in public relations efforts to maintain a positive reputation for the facility.

Quality Improvement:

• Works with staff to identify areas for improvement in care, services, and operations.
• Supports the development and implementation of quality improvement initiatives.
• Ensures continuous monitoring of the facility’s performance to ensure high standards are met.

Emergency and Crisis Management:

• Supports the Executive Director in managing emergency situations such as natural disasters, health crises (flu outbreak, covid-19), or accidents.
• Ensures that the facility has effective disaster plans in place and that staff are trained to handle emergencies.

Collaboration with the Executive Director:

• Acts as a key partner to the Executive Director, providing feedback, sharing insights, and helping make decisions that align with the goals of the senior living community.
• May step in to lead the facility in the absence of the Executive Director.

Job Requirements:

• College degree required. A bachelor's degree in Business Management, Leadership, or a related field.
• Senior Living experience is a MUST.
• Maintain excellent customer service.
• Must have proven leadership skills.
• Must have career progression focused on leading teams.
• Must have excellent communication skills.

Benefits (Full-Time Employees Only):

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Critical Illness & Accident Coverage
• Legal & ID Theft Protection
• Referral Programs – employees and residents
• Competitive Wages

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