Job Description

Tao Group Hospitality offers competitive benefits for all full-time team members such as:

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Program with Employer Match
• Life and Disability Insurance Plans
• Ancillary Insurance Plans
• Employee Assistance Program
• Fertility & Family Forming Support and Resources
• Pet Insurance
• Employee Discounts
• Time off and much more!

The position of the Daylife/Nightlife Assistant General Manager shares the responsibility of overseeing the venue regarding staff, fiscal management, reporting, sales goals, inter-office communications. Must uphold company policies and procedures always. TheDaylife/Nightlife Assistant General Manager assists in recruiting, interviewing, hiring, training, and evaluating personnel as well as developing and motivating all staff to attain proper standards of performance. Additionally, the The Daylife/Nightlife Assistant General Manager answers patrons' questions, addresses and resolves any complaints, and is responsible for inspecting the venue, inside and outside, for cleanliness, compliance and overall appearance.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Provide a friendly, personal demeanor with a willingness to interact
• Provide professional and friendly guest services
• Commits self to the listed Tao values, and acknowledges dedication to providing excellent guest service for our Guest and our internal team, always
• Continually strive to develop staff in all areas of managerial and professional development
• Assist with recruitment and training of staff (training, developing, testing, and coaching)
• Assist in creating sales goals
• Build and promote teamwork through proactive interaction
• Accommodate and anticipate guests needs
• Accurately forecast staffing needs to ensure optimum customer service
• Ensure all service standards meet Tao guidelines
• Ensure that private events, catering, and banquets are successfully executed
• Control cash and other receipts by adhering to cash handling procedures
• Prepare all required paperwork, including forms, reports and schedules
• Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the venues preventative maintenance programs
• Ensure that all products are received in accordance with the venues receiving policies and procedures
• Assist and conduct conflict resolution, corrective actions and coaching
• Oversee and ensure that employee performance appraisals are completed in a timely manner
• Fully understand and comply with all federal, state, and county municipal regulations that pertain to health, safety and labor requirements
• Ensure nightly and/or weekly opening and closing side duties are followed
• Fill in where needed to ensure guest service standards and efficient operations, including opening and closing duties
• Provide administrative support
• Assist and/ or completes additional tasks as assigned

EDUCATION/ REQUIREMENTS:

• High School Diploma or equivalent required
• College degree preferred
• Minimum of three to five (3-5) years’ experience in entertainment industry working in a high-volume nightclub
• Proof of eligibility to work in the United States
• 21+ years of age
• Maintain a professional, neat and well-groomed appearance adhering to the Company standards
• Possession of/or ability to possess valid working card as required by state/city and venue
• Knowledge of nightclub operations and beverage service
• Knowledge of purchasing, receiving, inventories and cost controls as it applies to bar product
• Knowledge of special events and banquets
• Knowledge of state and local laws as it applies to liquor, labor, and health code regulations
• Proficient in Windows MS Office, Open Table, Outlook
• Knowledge of POS and back-office reporting systems,
• Knowledge of profitability analysis and budgeting cost of sales, payroll management

TRAINING REQUIREMENTS:

• Tao Group Hospitality in-venue Assistant General Manager training

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Ability to write and verbally communicate
• Must have good positive energy throughout the day
• Must be able to print legibly for team members, management, and guests to read
• Must be able to kneel, bend, and stand for extended periods of time
• Must be able to move quickly
• Must be able to push and lift up to 50 lbs.
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Exposure to cleaning materials
• Exposure to hot kitchen elements or cleaning materials.
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment

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