Job Description
Job Description
Responsible for obtaining, researching and compiling information on claims filed for settlement. Ensures files are accurate and complete before sending to claims adjuster . Designated as point of contact to borrowers, clients and various vendors for claims that have been filed . Answer and respond to telephone inquiries from clients and borrowers.
Responsibilities:
- Answer and respond to telephone inquiries from clients and borrowers
- Request status updates from vendors (i.e. appraisers, skip-tracers)
- Obtain missing information on files by contacting appropriate contact via phone, fax or email
- Ensure files have required information and documentation before going to the adjuster
- Assist borrowers, providers, and clients with problems or questions regarding their claims and/ or policies
- Document files with pertinent information
- Knowledge of claims processing required
- Knowledge of Collateral Protection Insurance helpful
- Insurtrak knowledge helpful
- Basic Microsoft Office Skills (Word, Excel, Outlook and Internet Explorer ) required
- Typing of 45 wpm
- Good attention to detail
- Ability to multi-task
- Good verbal and written communication skills
- Good time management and organizational skills
Experience/Education:
- High School Diploma or equivalent required
- Previous experience working in a claims environment required
- 1-3 years of general office experience required
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