Job Description

Bilingual in English/Spanish

3 days a week onsite

2 days from home

Farmington, CT

$20/hour

Benefits and paid time off - direct hire

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our customers through various channels, including phone, email, and chat. This role requires strong communication skills and the ability to handle inquiries efficiently while maintaining a positive attitude. The Customer Service Representative will play a crucial role in enhancing customer satisfaction and loyalty.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate information regarding products and services.
• Handle outbound calling for follow-ups and customer feedback.
• Perform data entry tasks to maintain customer records in our computerized system.
• Process cash handling transactions accurately when necessary.
• Collaborate with sales teams to ensure seamless service delivery.
• Maintain professionalism and phone etiquette during all interactions.
• Assist multilingual customers effectively, ensuring clear communication.
• Resolve customer complaints in a timely manner while ensuring customer satisfaction.

Requirements

• Previous experience in a call center or customer service environment is preferred.
• Strong computer skills with proficiency in data entry and use of CRM systems.
• Excellent verbal communication skills in English; bilingual or multilingual abilities are a plus.
• Ability to work collaboratively within a team setting while also being self-motivated.
• Familiarity with cash handling procedures is an advantage.
• Demonstrated ability to maintain composure under pressure and handle difficult situations with professionalism.
• Strong attention to detail and organizational skills.

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