Job Description

We’re partnering with a growing technology company that provides exceptional customer and technical support for internet services. We are looking for FLUENT Spanish/English speakers who are calm under pressure, great with people, and comfortable helping customers with basic technical issues.

If you love solving problems, enjoy helping others, and want a remote role with growth potential, this could be a great fit.

What You’ll Do
Customer Service (Top Priority)

• Deliver outstanding, professional service on every call and chat
• Greet customers warmly, verify their identity, and actively listen
• Show empathy and patience with frustrated or upset customers
• Explain solutions clearly in  both Spanish and English
• Set clear expectations and confirm the customer’s issue is resolved

Technical Support

• Troubleshoot internet connectivity, Wi-Fi, and device issues
• Provide Level 1–2 support using tools such as  Freshdesk ,  Sonar CRM , and other networking tools
• Document all interactions accurately and follow internal procedures/SLAs
• Escalate complex issues to senior technicians when needed

What You Bring

• FLUENT Spanish and English —able to explain complex information clearly in both languages
• Strong typing skills (50+ WPM)and comfort working quickly on a computer
• Ability to  multitask —navigate and update multiple systems/applications while engaging with customers
• 1+ year of customer service experience (call center experience strongly preferred)
• Strong customer service skills—patient, empathetic, calm, and professional
• Willingness to work  overnights, weekends, and rotating schedules in a 24/7 environment
• Reliable wired internet connection and a  quiet, distraction-free workspace
• Updated  desktop or laptop computer
• Prefer location within 50 miles of Ocala, FL

Pay

• $14–$17/hour depending on experience
• Overtime pay available
• Paid training
• Fully remote once trained (must still be within the local radius)
• Professional development and potential for  full-time conversion based on performance

Schedule
This is a 24/7 operation, including weekends.
Work Saturday & Sunday + 3 weekdays
Shifts times: 9am–6pm, 10am–7pm, 2pm–11pm, or 3pm–12am

• Two 15-minute breaks and one 30-minute break per shift
• Flexibility to cover other shifts when needed is a plus

Ready to apply?

If you’re a bilingual Spanish/English customer service professional who enjoys helping people and solving tech issues, we want to hear from you.

Apply now to join a customer-focused, remote-friendly team!

Work Location: Remote

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