Call Center Representative Job at ESP Enterprises Inc., Newark, NJ

bmhwYW45anhJc1Q5TGVBV3ZmT1Z5QU9xV1E9PQ==
  • ESP Enterprises Inc.
  • Newark, NJ

Job Description

Customer Service Representative I

Responsibilities:

  • Responds to telephone inquiries using standard scripts and procedures.
  • Defines or resolves inquiries received either through written or telephone correspondence.
  • Gathers information, researches/resolves inquiries and logs customer calls.
  • Communicates appropriate options for resolution in a timely manner.
  • Performs customer needs analysis and informs customers of services and resources available to them.
  • Maintains adherence (attendance, punctuality, use of AUX time).
  • All other duties as assigned
  • Must have experience working in a call center.

Education/Skills/Experience Requirements:

  • High School diploma or GED.
  • Excellent communication skills.
  • Candidates must go through the interview process with the client.

Customer Service Representative I *Bilingual

Responsibilities:

  • Responds to telephone inquiries using standard scripts and procedures.
  • Defines or resolves inquiries received either through written or telephone correspondence.
  • Gathers information, researches/resolves inquiries and logs customer calls.
  • Communicates appropriate options for resolution in a timely manner.
  • Performs customer needs analysis and informs customers of services and resources available to them.
  • Maintains adherence (attendance, punctuality, use of AUX time).
  • All other duties as assigned
  • Must have experience working in a call center.

Education/Skills/Experience Requirements:

  • High School diploma or GED.
  • Excellent communication skills.
  • Language: Spanish

Training Schedule : Monday through Friday 9 am to 5 pm for 2 weeks

After Training Schedule: Must be able to work between the hours of Monday through Friday 7 am to 5:30 pm and Saturday, Sunday, and holiday from 8:30 am to 5:00 pm (40-hour work week); fluctuating schedule.

Work Schedule: Will be discussed during interview

Job Tags

Work at office, Monday to Friday, Weekend work,

Similar Jobs

Maison Construction and Renovations

Administrative Assistant Job at Maison Construction and Renovations

 ...multitask effectively. This position is full-time, 40 hours of work per week. Some activities can be done remotely providing some daytime flexibility, but there will...  ...goals are achieved. Job Types: Full-time, Part-time Ability to commute/relocate: Richmond... 

Advanced Recruiting Partners

Contracts Coordinator Job at Advanced Recruiting Partners

 ...Job Summary We are seeking a detail-oriented Contracts Coordinator to join our pharmaceutical team in Research Triangle Park (RTP). In...  ...paced environment and can effectively balance in-office and remote work responsibilities. Key Responsibilities Contract... 

Jamison Professional Services, Inc.

Labor Relations Officer - DC/MD/VA Job at Jamison Professional Services, Inc.

Jamison Professional Services, Inc. (Jamison) is currently seeking a qualified and motivated candidate for the position of Labor Relations Officer. Job Title: Labor Relations Officer DESCRIPTION OF SERVICES: WMATA is undergoing a multi-year Strategic Transformation...

J & J Staffing Resources

Front Desk Administrator Job at J & J Staffing Resources

 ...Cherry Hill, NJ, is seeking a Front Desk Administrative Assistant to support their office during the upcoming tax season. This is a Part-Time Temporary role paying $22$25/hour depending on experience. Schedule: Late January through end of March (approximately 2... 

Rummel Construction, Inc.

CDL Heavy Haul Transport Driver Job at Rummel Construction, Inc.

 ...CDL HEAVY HAUL TRANSPORT DRIVER The ideal candidate will be responsible for transporting heavy construction machinery and oversized...  ...You'll be working with a team of experienced drivers and pilot truck drivers to safely get our equipment from point A to point B. This...