About the Company
The Midtown Group has been selected to team up with the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem to dramatically improve and modernize DC's Medicaid program.
About the Roles
We are hiring immediately for several onsite contact center related positions including Contact Center Supervisors, Claims Supervisors, Trainers, and QA Specialists. Ideal candidates will have at least two or three years of closely related experience and be highly motivated to help local citizens receive key benefits that improve their lives in a customer-focused manner that improves outcomes.
All of these positions are in-person, located in downtown D.C. and there are no plans for any remote work. The contact center's operating hours are Monday through Friday, from 7:45 a.m. to 5:15 p.m. ET. The contact center is closed on Federal holidays. Candidates must be able to work 40 hours per week.
Responsibilities
Call Center Supervisors
Claims/Financial Analyst/Processors
Contact Center Trainers
QA Specialists
Compensation information and additional details
Every position will come with competitive pay rates that are dependent upon experience, benefits, and the support of leadership that is deeply committed to professionalism, professional development, continuous improvement, and making a positive and meaningful contribution to the lives of DC residents. This base period for this contract is through November 2026, with two further annual option periods. Assignments could run for just over three years, until November 2028, depending on performance.
Interested and qualified candidates are encouraged to apply ASAP.
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