Client Services & Sales Specialist Job at Pri-Med, Boston, MA

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  • Pri-Med
  • Boston, MA

Job Description

Pri-Med is looking for a Client Services & Sales Specialist to join our team! In this role, you’ll manage the entire project lifecycle for our Pri-Med Academy online education product. From lead generation and onboarding to implementation and post-program reporting, you’ll play a key role in ensuring client success and supporting sales initiatives. This role will involve establishing connections with clients, handling multiple projects concurrently, and working collaboratively in a dynamic, team-based setting.

This is an exciting opportunity to be part of a new product launch, with continued growth, opportunity, and challenges. We’re looking for someone who thrives in a fast-paced, collaborative environment and brings a meticulous approach to project management.

Client Services Responsibilities:

  • Lead onboarding meetings and communications with new clients to understand Pri-Med Academy’s offerings including content available and overall learning management system (LMS)
  • Be the go-to expert for our learning management system
  • Build and maintain strong, long-lasting client relationships through proactive communication and regular check-ins
  • Respond to client inquiries, concerns, and requests promptly and professionally
  • Coordinate with Clinical and Accreditation teams to stay up to date on content availability and expiration
  • Become the project matter expert on product offerings and specs
  • Act as the bridge between clients and internal teams, ensuring effective communication and alignment on client objectives
  • Manage client onboarding process for new accounts and ensure seamless client experience

Sales Support Responsibilities:

  • Assist the sales team in identifying and researching potential prospects through research and company tools/analytics
  • Monitor client satisfaction and identify upselling and cross-selling opportunities within existing client base
  • Contribute to the development of sales materials by integrating customer feedback and insights gathered through voice-of-the-customer initiatives

Additional Responsibilities:

  • Own the content library for Pri-Med Academy
  • Collaborate with Digital team to ensure content edits have been executed

Success Metrics:

  • High client retention and satisfaction scores.
  • Growth in upsell and cross-sell revenue.
  • Timely and effective responses to client inquiries.

Requirements:

  • Bachelor’s degree with two to three years of project management experience
  • Self-motivated with strong initiative and accountability
  • Resilient and persistent in face of rejection or challenges
  • Detail-oriented with strong analytical and problem-solving skills
  • Ability to work independently while contributing to team goals
  • Professional demeanor with high emotional intelligence
  • Adaptable and comfortable in fast-paced environment
  • Willingness to travel domestically 2-5 times annually; some weekend travel required

Pri-Med Perks:

  • We promote work/life balance by offering flexible work schedules, Summer Fridays, Winter Vacation, and paid parental leave.
  • Boston-based applicants: Flexible work-from-home schedule, with in-person office days on Tuesdays and Thursdays.
  • Health Benefits: medical, dental & vision, plus a wellness program, which allows employees to earn up to $1,100 per calendar year to help offset the cost of health insurance.
  • 401k with generous company match.
  • Student loan debt contributions.
  • Flexible spending accounts, commuter benefits, pet insurance, disability & life insurance.
  • We give back by hosting donation drives and providing volunteer opportunities for our employees.

Diversity is a priority for us. We provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, national origin, age, disability, sexual identity, or gender expression.

Job Tags

Summer holiday, Work at office, Work from home, Flexible hours, Weekend work,

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