Job Description

SUMMARY

As a Collections Assistant, you will be responsible for managing the collections process for facility and insurance accounts. This role requires strong communication skills, attention to detail, and the ability to resolve billing issues efficiently. The ideal candidate will work closely with our team, including representatives in the Dominican Republic, to ensure timely collections and maintain positive client relationships. Spanish bilingual skills are highly preferred.

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Predictable, reliable, and punctual attendance is an essential function of the job role.

• Handle the collections process for patients, facility, and insurance accounts within the assigned region, including monitoring aging reports, identifying delinquent accounts, and prioritizing collection efforts.
• Review and reconcile client invoices to ensure accuracy and resolve any billing discrepancies or disputes in a timely manner.
• Proactively follow up with clients via phone, email, and written correspondence to address payment delays and negotiate repayment plans when necessary.
• Work collaboratively with the billing and accounts receivable teams to address any invoicing errors or issues that may impact collections.
• Act as an intermediate point of contact between the supervisor and the Dominican Republic collections team.
• Maintain professional and courteous communication with clients regarding outstanding balances, payment terms, and collection efforts.
• Utilize Excel and Microsoft Suite to track collections, prepare reports, and manage account reconciliations.
• Prepare regular reports on collections performance, aging trends, and account receivable metrics for management review.
• Support process improvements and assist with maintaining efficiency in the collections workflow.

PHYSICAL DEMANDS:

The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this job.

Sitting for extended periods of time, computer usage including data entry, sending emails, handling paperwork and documentation, and participating in meetings. Effective communication skills are crucial, including the ability to make and receive phone calls. This may involve using a headset or phone handset for extended periods.

MINIMUM REQUIREMENTS:

Education & Experience: High School Diploma or G.E.D. and 1-3 years of collections experience; or an equivalent mix of education and experience. Long term care pharmacy experience preferred.

Computer Skills: Intermediate computer proficiency. Prior experience with medical billing and collections software preferred.

Language Skills: Ability to read and interpret documents such as medication documentation, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers or employees of the organization. Bilingual (Spanish) preferred.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts and graphs

Reports to: Rejections Manager

Department: Billing

Location: Bardonia, NY

Schedule: M-F 8am-4:30pm

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