Computer Support Associate I - Infrastructure
Location: Waterloo, IA 50703
Job Type: Contract
3rd shift position (10:30 pm to 7 am)
Weekend On-Call rotation that these positions will be a part of
OT is possible
Job Description:
• Provide on-site desk-side support to the Waterloo, IA location through performing the following duties
Job Duties:
• Imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
• Responsible for effective e-mail communications and ability to create and maintain basic
• Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
• Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
Job Requirements:
• Knowledge of computing and networking concepts and fundamentals
• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
• Knowledge of computer security policies and a general overall knowledge of computer security concepts.
• 1 year or more IT experience preferred, but recent college graduates will be considered
Education Requirements:
• Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent
Looking forward to hearing from you!
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