Job Description

Contiem, Inc., is an ISO 270001 certified and Veteran owned company. Contiem has a world-class Component Content Management System (CCMS) platform — RSuite® — we help companies create the exceptional content — technical documentation, eLearning, online help, visualizations, training materials — required to compete at the highest level.

Contiem has been the trusted content partner for organizations such as American Express, the U.S. Federal Government, The Home Depot, Cisco Systems, Eaton, eBay, The Boeing Company, and many more. We are driven to be the best in our industry, continually challenging the status quo and ourselves; we are uniquely focused on providing effective content solutions designed to help our clients achieve their business objectives.

Contiem is seeking a Contract Technical Writer to create documentation and processes for our clients. This is a position for a Technical Writer with at least 2 years of experience in a technical writing position, who has worked on multiple kinds of projects and enjoys learning new things.

Please note that this is an on-site position for up to twenty-five (25) hours per week, with an option to work remotely for an additional fifteen (15) hours per week. The additional remote work will be on an as-needed basis and is not guaranteed.

Essential Duties & Responsibilities:

• Take a big-picture view of large amounts of content, determining the content information model and the best way to simplify the authoring process for this content.
• Interface with clients and take the initiative to gather information, including using existing resources, researching, calling Subject Matter Experts (SMEs), and utilizing software applications to obtain information and screenshots.
• Develop client documentation for a variety of products and industries.
• Ensure that documents are accurate and follow the clearly defined standards.
• Coordinate with SMEs to ensure that the right information reaches the right people and that the documentation produced is accurate and follows clearly defined standards.
• Be detail-oriented and understand the best practices and principles of good technical writing.
• Develop process maps to pair with documentation.

Mandatory Requirements & Qualifications :

• U.S. citizenship.
• Bachelor’s degree in technical writing, journalism, communications, or a related field.
• 2+ years experience in technical writing, with technical writing being your primary job function.
• Aptitude for understanding software products and/or physical products.
• Experience in researching and gathering relevant technical data from subject matter experts.
• Experience developing documentation for Industrial and/or Consumer Products companies.
• Excellent interpersonal and general business communication skills.
• Experience working independently as well as in a team-oriented, collaborative environment.
• Demonstrated success as a self-starter, bringing high energy daily, working in an environment driven by budget, scope, and deadlines across multiple clients/projects.
• In-depth knowledge of standards and best practices for writing software and/or product documentation.

Required Skills & Technical Tools:

• Microsoft Word
• Microsoft Visio

Preferred Skills & Technical Tools:

• Adobe InDesign
• Adobe Illustrator
• HTML
• DITA/XML
• MadCap Flare
• Oxygen XML Editor (or like editor)
• Visual Studio Code, Notepad ++ (or like editor)

Work Hours & Location:

• Up to twenty-five (25) hours per week onsite at client location in Lewiston, Maine. Hours are flexible across multiple days and sometimes require hours beyond standard working hours. Hours on-site should align with in-person activities occurring at the client location.
• Up to fifteen (15) additional hours are possible weekly on an as-needed basis for other client work. Additional hours beyond the 25 hours per week are not guaranteed.
• Part-time, on-site, contract position with core hours of operation from Monday to Friday, between 8 am to 5 pm, in the United States.

Please note that this job description does not cover or contain a comprehensive listing of the activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

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