Job Description

McKinley Packaging, a national Corrugated Packaging company is seeking candidates for a Customer Service Manager position at our fast-paced Corrugated Container manufacturing facility in Lebanon, IN.

Primary Responsibility: This position will lead and coach a Customer Service Team to establish and maintain major account relationships and interact with production, shipping, and scheduling to ensure that production needs and requirements are maintained. The position requires an ability to work closely with accounting to help maintain appropriate controls in regard to Accounts Receivable, credits and credit limits, price changes and invoice approvals.

Additional Position Responsibilities (include but are not limited to):

• Demonstrate a commitment to Safety and perform job duties in accordance with company Safety policies and procedures.
• Works in concert with production and sales to ensure appropriate balance is maintained between customer and plant production needs.
• Ensures accuracy of work by individual customer service representatives.
• Develops strong client relationships where necessary in support of CSR’s and Sales team.
• Oversees workload within the Customer Service Department to ensure proper division of responsibility.
• Is proactive in developing vendor relationships, as appropriate.
• Provides analysis and information relative to margin and cost containment improvement.
• Attends weekly leadership meetings and has a working understanding of P& L reports.
• Coordinates all activities relative to best purchasing methods.
• Manages and tracks customer inventory using weekly inventory reports; helps in establishing appropriate minimum/maximum levels, resolving obsolescence/slow moving inventory issues, etc.
• Foster a lean culture to drive continuous improvement, cost control and waste reduction in all facets of our operation.
• Coach and develop Customer Service Representatives to maximize their effectiveness. Identify and develop high potential employees for levels of greater responsibility and scope.
• Ensure performance feedback and appraisals are completed effectively and on a timely basis. Reward and recognize employees.

Requirements:

• The qualified candidate will have a minimum of 5+ years’ progressively responsible customer service experience and 2+ years management experience of multiple employees in a Corrugated Packaging manufacturing environment.
• Must be both process and results driven with strong interpersonal communication skills, both written and verbal.
• Should have superb customer service and administrative skills with the ability to multitask in an extremely busy environment.
• Advanced proficiency with computers and software is essential.
• Possess superior time management, instructional and employee relations skills.
• Must show confidence and professionalism.
• Significant experience in the corrugated packaging industry is REQUIRED.
• We provide a competitive salary along with full company benefits for the right candidate.

McKinley Packaging is an Equal Opportunity Employer.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

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