Job Description

💼 Now Hiring: Customer Service Representative – Healthcare

📍 Location: Irving, TX (Onsite)

📅 Duration: 6 Months Contract

🕒 Schedule: Training – 9:00 AM to 6:00 PM | Post Training – 10:30 AM to 7:00 PM

We’re looking for a Customer Service Representative to join our growing healthcare support team in Irving, TX. In this role, you’ll be the voice of care for patients, healthcare providers, and internal teams—ensuring timely coordination of specialty medication shipments and delivering excellent service with every interaction.

What You’ll Do:

• Handle inbound and outbound calls with patients and healthcare providers.
• Coordinate and schedule prescription shipments with accuracy.
• Update and maintain complete patient information following HIPAA standards.
• Collaborate with internal teams to ensure smooth operations and on-time deliveries.
• Take ownership of tasks, troubleshoot issues, and support overall team goals.
• Maintain compliance with all privacy and healthcare regulations.

What We’re Looking For:

• High school diploma or equivalent required.
• 1–3 years of experience in a customer service or call center environment (healthcare background preferred).
• Excellent communication and active listening skills.
• Strong attention to detail and ability to multitask in a fast-paced setting.
• Typing speed of at least 35 WPM.
• Familiarity with HIPAA and patient confidentiality standards.

Why Join Us:

• Be part of a Fortune 10 healthcare company that’s improving patient experiences every day.
• Work in a supportive, team-driven environment where your work truly makes a difference.

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