Customer Service Representative Job at The Porch Swing Company, Cincinnati, OH

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  • The Porch Swing Company
  • Cincinnati, OH

Job Description

Are you passionate about providing exceptional customer experiences? PorchToPatio, LLC is looking for a confident and skilled Customer Support Specialist to join our team. This role requires in-office work at our Cincinnati, OH location, though remote work may be an opportunity within the role.

As the frontline ambassador for PorchToPatio, you’ll play a vital role in delivering top-notch support through phone, email, and live chat. We're committed to fostering a collaborative, results-driven team dedicated to continuous improvement.

Hours:

11:30 AM - 8:15 PM EST (with a 45-minute lunch break)

Benefits:
  • 401(k) retirement plan
  • Paid holidays (9)
  • Medical reimbursement plan after 90 days
  • Employee discount
  • Paid time off after 90 days
  • Annual performance bonuses
  • Potential for remote work flexibility

Key Responsibilities:
  • Provide best-in-class customer support, demonstrating exceptional communication and relationship-building skills.
  • Troubleshoot and resolve inquiries with empathy and efficiency across phone, email, and live chat.
  • Navigate and utilize multiple software tools, including ticket management systems, reporting tools, and Excel, to manage day-to-day operations and resolutions.
  • Consistently exceed customer satisfaction, efficiency metrics, and resolution targets.
  • Collaborate with team members to maintain a positive, engaging, and productive work environment.
  • Participate in projects, including updates to our industry-leading website and processes.

Requirements:
  • Experience in ticket management or customer account management.
  • A driven and proactive mindset, striving to be an independent asset to the team while also being comfortable collaborating when needed.
  • Strong customer service skills with the confidence to handle various inquiries and provide timely solutions.
  • A passion for learning about our products, services, and industry to better serve our customers.
  • Excellent communication and relationship-building skills, particularly over the phone.
  • Reliable attendance and adherence to a set schedule.
  • Ability to learn and utilize online tools, including email platforms, knowledge bases, reporting tools, and performance trackers.
  • Familiarity with Excel and reporting tools.
  • A customer-first mentality and a commitment to teamwork.

Applicant Question:

What does customer service mean to you?

If you’re passionate about delivering exceptional service, driven to take initiative and make an impact independently , while also excelling in a team environment, we’d love to hear from you! Apply today and become part of our dedicated team.

Job Tags

Holiday work, Remote job,

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