Job Description

Are you passionate about providing exceptional customer experiences? PorchToPatio, LLC is looking for a confident and skilled Customer Support Specialist to join our team. This role requires in-office work at our Cincinnati, OH location, though remote work may be an opportunity within the role.

As the frontline ambassador for PorchToPatio, you’ll play a vital role in delivering top-notch support through phone, email, and live chat. We're committed to fostering a collaborative, results-driven team dedicated to continuous improvement.

11:30 AM - 8:15 PM EST (with a 45-minute lunch break)

• 401(k) retirement plan
• Paid holidays (9)
• Medical reimbursement plan after 90 days
• Employee discount
• Paid time off after 90 days
• Annual performance bonuses
• Potential for remote work flexibility

• Provide best-in-class customer support, demonstrating exceptional communication and relationship-building skills.
• Troubleshoot and resolve inquiries with empathy and efficiency across phone, email, and live chat.
• Navigate and utilize multiple software tools, including ticket management systems, reporting tools, and Excel, to manage day-to-day operations and resolutions.
• Consistently exceed customer satisfaction, efficiency metrics, and resolution targets.
• Collaborate with team members to maintain a positive, engaging, and productive work environment.
• Participate in projects, including updates to our industry-leading website and processes.

• Experience in ticket management or customer account management.
• A driven and proactive mindset, striving to be an independent asset to the team while also being comfortable collaborating when needed.
• Strong customer service skills with the confidence to handle various inquiries and provide timely solutions.
• A passion for learning about our products, services, and industry to better serve our customers.
• Excellent communication and relationship-building skills, particularly over the phone.
• Reliable attendance and adherence to a set schedule.
• Ability to learn and utilize online tools, including email platforms, knowledge bases, reporting tools, and performance trackers.
• Familiarity with Excel and reporting tools.
• A customer-first mentality and a commitment to teamwork.

What does customer service mean to you?

If you’re passionate about delivering exceptional service, driven to take initiative and make an impact independently , while also excelling in a team environment, we’d love to hear from you! Apply today and become part of our dedicated team.

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