Job Description
Are you passionate about providing exceptional customer experiences? PorchToPatio, LLC is looking for a confident and skilled Customer Support Specialist to join our team. This role requires in-office work at our Cincinnati, OH location, though remote work may be an opportunity within the role.
As the frontline ambassador for PorchToPatio, you’ll play a vital role in delivering top-notch support through phone, email, and live chat. We're committed to fostering a collaborative, results-driven team dedicated to continuous improvement.
Hours: 11:30 AM - 8:15 PM EST (with a 45-minute lunch break)
Benefits: - 401(k) retirement plan
- Paid holidays (9)
- Medical reimbursement plan after 90 days
- Employee discount
- Paid time off after 90 days
- Annual performance bonuses
- Potential for remote work flexibility
Key Responsibilities: - Provide best-in-class customer support, demonstrating exceptional communication and relationship-building skills.
- Troubleshoot and resolve inquiries with empathy and efficiency across phone, email, and live chat.
- Navigate and utilize multiple software tools, including ticket management systems, reporting tools, and Excel, to manage day-to-day operations and resolutions.
- Consistently exceed customer satisfaction, efficiency metrics, and resolution targets.
- Collaborate with team members to maintain a positive, engaging, and productive work environment.
- Participate in projects, including updates to our industry-leading website and processes.
Requirements: - Experience in ticket management or customer account management.
- A driven and proactive mindset, striving to be an independent asset to the team while also being comfortable collaborating when needed.
- Strong customer service skills with the confidence to handle various inquiries and provide timely solutions.
- A passion for learning about our products, services, and industry to better serve our customers.
- Excellent communication and relationship-building skills, particularly over the phone.
- Reliable attendance and adherence to a set schedule.
- Ability to learn and utilize online tools, including email platforms, knowledge bases, reporting tools, and performance trackers.
- Familiarity with Excel and reporting tools.
- A customer-first mentality and a commitment to teamwork.
Applicant Question: What does customer service mean to you?
If you’re passionate about delivering exceptional service, driven to take initiative and make an impact independently , while also excelling in a team environment, we’d love to hear from you! Apply today and become part of our dedicated team.
Job Tags
Holiday work, Remote job,