Customer Service Representative | Dutch, German or Norwegian Speaker Job at Cross Border Talents, Malta

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  • Cross Border Talents
  • Malta

Job Description

Job Title: Customer Service Representative

Required Languages : Dutch, German or Norwegian

L ocation : Qormi, Malta

Work Model: Hybrid

About the Role:

We are currently seeking for a  Customer Service Representative supporting Dutch, German, or Norwegian-speaking customers. In this role, you will provide exceptional customer service, ensuring user satisfaction and safety across digital platforms.

Key Responsibilities:
  • Provide high-quality customer support via chat and email only.
  • Moderate online content to ensure compliance with community guidelines.

  • Investigate and resolve customer inquiries in a timely and professional manner.
  • Maintain accurate records of customer interactions and escalate issues when necessary.
  • Collaborate with internal teams to improve service quality and customer experience.
  • Stay up to date with company policies, product updates, and industry trends.
Requirements
  • Fluent in Dutch, German, or Norwegian (both written and spoken).

  • Proficiency in English (B2 Minimum).

  • Strong communication and problem-solving skills.

  • Tech-savvy with the ability to adapt to new systems and tools.

  • Ability to work in a fast-paced, multicultural environment.

  • Previous experience in customer service, moderation, or a related field is a plus.
  • Willingness to relocate to Malta (relocation assistance provided).

Relocation & Benefits
  • Hybrid work model offering flexibility.
  • Free transport service with pick-up/drop-off points in 

    Bugibba, Qawra, Pembroke, Portomaso, St. Julians, Sliema, Gzira and Msida.
  • Flight ticket reimbursement (up to 200 Euros) after six months of employment.
  • Discounted accommodation assistance through partner real estate agencies.
  • Career growth opportunities : Structured level system with increasing salary and responsibilities.
  • Government bonus : An additional 130 every three months added to gross salary (March, June, September, December).
Salary Details
  • Dutch-Speaking Candidates: 1,800 gross (1,550 net).

  • German-Speaking Candidates: 1,650 gross (1,400 net).

  • Norwegian-Speaking Candidates: 1,711 gross per month.

  • Career progression : Salary increases as you move up levels (e.g., Level 2: 1,900 gross, Level 3: 1,950 gross, etc.).

How to Apply

Interested candidates can apply directly or send CV to anthony.igbinoghodua@cbtalents.org

Job Tags

Relocation, Relocation package,

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