SUMMARY
Antidote Health's mission is to redefine healthcare by providing affordable, high-quality, accessible care and insurance products. The Customer Success Agent I plays a key role in achieving this mission by delivering exceptional support to our health plan members, telehealth patients, brokers, and providers. We're looking for passionate individuals with experience in customer care, particularly in the health insurance industry to enhance and differentiate the customer experience.
Responsible for providing accurate, timely, and meaningful information to members and customers, ensuring stellar service in accordance with compliance and regulatory guidelines in a fast-paced inbound and outbound phone, chat, and email Customer Support Center. This is a hybrid position with multiple shift options.
ESSENTIAL DUTIES AND RESPONSIBILITIES
QUALIFICATIONS
To perform this job successfully, candidates should possess the following. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions:
EDUCATION AND EXPERIENCE
CERTIFICATES, LICENSES, REGISTRATIONS
WORK ENVIRONMENT
TRAINING EXPECTATIONS
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