Customer Support Specialist Job at Akkodis, San Diego, CA

bkIxWm1ORHlMOFR5Sk9NWHYvK2N6UXVvVWc9PQ==
  • Akkodis
  • San Diego, CA

Job Description

Job Title: Customer Support Specialist

Location: Kearny Mesa, San Diego, CA

Employment Type: 13-week Contract (with strong potential to extend or convert to full-time through January 2026)

Pay Rate: $21.00/hour

Work Schedule: Monday–Friday, 8-hour shifts between 8:00 AM and 6:00 PM PST

Vaccination Requirement: Fully COVID-19 vaccinated (boosters not required)

Position Overview:

A large and respected health care system in San Diego is hiring Customer Support Specialists to join its inbound call center team. This team plays a vital role during open enrollment and throughout the year, assisting members with benefits questions, coverage details, and general inquiries.

This is a great opportunity for individuals with strong communication skills and a passion for helping others to grow within a mission-driven organization.

Key Responsibilities:

  • Answer 60–80 inbound calls daily regarding member benefits, open enrollment, and general inquiries
  • Provide accurate information and ensure excellent customer service on every call
  • Document calls in the system and escalate complex issues as needed
  • Maintain compliance with HIPAA and internal privacy/security standards
  • Participate in all required training and team development activities

Training Details:

  • Format: In-person training is mandatory — full attendance is required
  • Duration: 6 weeks of classroom training, followed by 1–2 weeks of nesting
  • Schedule: Monday–Friday, 8:30 AM – 5:00 PM PST
  • Remote work: Possible after training based on performance and home setup

Qualifications:

Required Experience:

  • 6+ months of prior call center or customer service experience
  • Strong communication and active listening skills
  • Reliable attendance and ability to work a set schedule

Preferred Experience:

  • Familiarity with Epic, TalkDesk, or other healthcare/customer service platforms
  • Knowledge of Medicare and HIPAA compliance standards

Education:

  • High school diploma or GED required

Soft Skills:

  • Empathetic, patient, and solutions-focused approach
  • Ability to multitask and manage a high call volume
  • Comfortable working independently and as part of a team
  • Strong attention to detail and professionalism

Job Tags

Full time, Contract work, Shift work, Monday to Friday,

Similar Jobs

Three Stone

Commercial Roofing Sales Representative Job at Three Stone

 ...Commercial Roofing Sales Representative $80,000$250,000+ Earning Potential | Uncapped Commission We are one of the fastest-growing commercial roofing companies in Tennessee , continuing to expand our footprint across the region. Our commercial division is built... 

LHH

Maintenance Technician Job at LHH

 ...metals manufacturer in Arlington, TX that is seeking a Maintenance Technician. Maintenance Technician Location: Arlington, TX ZIP...  ...optimal performance Document all maintenance activities, repairs, and modifications accurately Maintain a clean, organized... 

IVM Seamless Gutters

Installation Technician Job at IVM Seamless Gutters

 ...Full-time, year-round work in a growing family-owned business Supportive Culture: Join a team that aims to do more than just install; we help preserve our customers' investments Growth Path: Paid training and ongoing professional development provided Your... 

Remedy Recruitment

Licensed Therapist - Substance Use Treatment Job at Remedy Recruitment

 ...Clinical Therapist (Substance Use Treatment) Are you interested in being a part of a recovery program that offers a philosophy that emphasizes...  ...like CBT, DBT, EMDR, motivational interviewing, and other trauma-informed tools. Clinical Therapist (Substance Use... 

Scott Humphrey Corporation

Project Executive - Multifamily Job at Scott Humphrey Corporation

 ..., family leave, PTO plan, comprehensive benefits plans, and continuous education programs. Qualifications: As a Project Executive your duties will include: Coaching and consulting for assigned projects with functional responsibility for Associates in the project...