Job Description

Job Title: Customer Support Specialist

Location: Kearny Mesa, San Diego, CA

Employment Type: 13-week Contract (with strong potential to extend or convert to full-time through January 2026)

Pay Rate: $21.00/hour

Work Schedule: Monday–Friday, 8-hour shifts between 8:00 AM and 6:00 PM PST

Vaccination Requirement: Fully COVID-19 vaccinated (boosters not required)

Position Overview:

A large and respected health care system in San Diego is hiring Customer Support Specialists to join its inbound call center team. This team plays a vital role during open enrollment and throughout the year, assisting members with benefits questions, coverage details, and general inquiries.

This is a great opportunity for individuals with strong communication skills and a passion for helping others to grow within a mission-driven organization.

Key Responsibilities:

• Answer 60–80 inbound calls daily regarding member benefits, open enrollment, and general inquiries
• Provide accurate information and ensure excellent customer service on every call
• Document calls in the system and escalate complex issues as needed
• Maintain compliance with HIPAA and internal privacy/security standards
• Participate in all required training and team development activities

Training Details:

• Format: In-person training is mandatory — full attendance is required
• Duration: 6 weeks of classroom training, followed by 1–2 weeks of nesting
• Schedule: Monday–Friday, 8:30 AM – 5:00 PM PST
• Remote work: Possible after training based on performance and home setup

Qualifications:

Required Experience:

• 6+ months of prior call center or customer service experience
• Strong communication and active listening skills
• Reliable attendance and ability to work a set schedule

Preferred Experience:

• Familiarity with Epic, TalkDesk, or other healthcare/customer service platforms
• Knowledge of Medicare and HIPAA compliance standards

Education:

• High school diploma or GED required

Soft Skills:

• Empathetic, patient, and solutions-focused approach
• Ability to multitask and manage a high call volume
• Comfortable working independently and as part of a team
• Strong attention to detail and professionalism

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