Customer Support Specialist Job at Talent, Springfield, MA

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  • Talent
  • Springfield, MA

Job Description

Talent International is partnering with a fast-growing global leader in the component testing sector to hire a Customer Support Specialist for their Enfield, CT facility (5x days a week onsite) .

This is a great opportunity for people who are looking to build on their career and will suit those with 1+ year of high volume, phone base work experience.

What you will be doing:

- Serve as the main point of contact for customers—taking calls, scheduling work, and providing regular updates on project timelines.

- Coordinate closely with testing teams to track progress and ensure on-time delivery.

- Manage a high call volume (50–75 calls daily) and scheduling for ~200 customers annually.

- Update schedules in Excel and internal systems while maintaining clear, professional communication.

What you bring:

- 1+ year of customer-facing experience (call center, customer service, or similar phone-based role).

- Strong communication skills with an upbeat, resilient personality

- Organized and detail-oriented, with the ability to juggle multiple tasks in a fast-paced environment.

- Tech savvy with basic knowledge of Excel, email, and Microsoft Teams.

Details:

- Full-time, 40 hours/week.

- Contract role with long-term potential for extension or conversion.

- Onsite in Enfield, CT 5x days a week (no remote)!

Job Tags

Full time, Contract work, Work experience placement,

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