Job Description
What will you do?
- Provide hardware/software support services to onsite client including break/fix
- Implement virus detection and eradication procedures
- Diagnose end-user system failures and implement repair solutions
- Diagnose printer and other peripheral devise failures and implement repair solutions
- Troubleshoot network devices in order to ensure connectivity from the PC to the Network
- Provide hardware/software support services to onsite client including break/fix
- Diagnose end-user system failures and implement repair solutions
- Diagnose printer and other peripheral devise failures and implement repair solutions
- Troubleshoot network devices in order to ensure connectivity from the PC to the Network
- Desk Audit and desk kits setups
What do you need to succeed?
- 2+ years corporate desk side support experience with strong emphasis supporting Windows 7, Windows 10, Windows 11 and MacOS
- Experience troubleshooting and repairing PCs
- Experience using Active Directory
- Experience supporting Microsoft Office 2007, Microsoft to Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
- Experience troubleshooting wireless connectivity issues
- Quality Customer Service skills
- VPN experience.
- Experience with printer, dual monitor and docking station support in a MacOS/Windows 10/11 environment
- Experience with Intune, Bitlocker, SCCM, Filevault.
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