Job Description

The annual base salary range for this position in California is $100,000 to $125,000 per year. The starting pay for the successful candidate depends on various job-related factors, including but not limited to the candidate’s geographic location, job-related knowledge, skills, experience, education/training, internal value, peer equity, external market demands, and organizational considerations.

The Assistant General Manager is responsible for tenant-facing operations at Market Hall.

This role will oversee the culinary partner lifecycle from onboarding and stall handoff

through daily operational support. The Assistant General Manager ensures tenant success by managing vendor compliance, coordinating shared services, and tracking operational performance. This role will collaborate closely with the General Manager, Project/Property Operations Manager, and internal district teams to ensure seamless execution and long-term partner satisfaction. This is a full-time, exempt position at the ACC Office in Anaheim.

Responsibilities

• Coordinate tenant onboarding processes, including licensing document tracking and milestone communication
• Work with development, construction, and legal teams to monitor stall handoff timelines and change order execution
• Maintain and manage stall documentation, equipment inventories, and vendor setup requirements
• Create and maintain SOPs for culinary partner engagement, service coordination, and vendor communication
• Collaborate with JLL and internal teams to align roles in vendor scheduling and shared facilities usage
• Participate in walkthroughs, tech onboarding, and service alignment for tenant stalls
• Serve as the main point of contact for tenant operations and support
• Track tenant compliance with SOPs, licensing agreements, shared service billing, and cleanliness standards
• Coordinate equipment repair/replacement, maintenance needs, and service escalations
• Monitor and report on stall-level operational metrics (compliance, complaints, uptime, activation)
• Support onboarding and offboarding of tenants, including walkthroughs and service resets
• Document and update all records tied to partner agreements, facility access, and service protocols

Skills

• Bachelor’s degree in Business Administration, Hospitality Management, Event Management, or related field
• 5+ years of experience in hospitality management, multi-tenant operations, or food hall oversight
• Proven track record supporting operators or tenants
• Excellent communication, organizational, and documentation skills
• Familiar with vendor coordination, licensing workflows, and shared facility management
• Able to create and maintain SOPs, manage conflict, and work cross-functionally with legal, engineering, and property teams

Knowledge, Skills and Experience

Education – Bachelor’s Degree

Experience Required - 5+ Years

This position is on-site.

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