JOB DESCRIPTION
The Senior Director of Remote Supports will lead the strategic direction, development, and execution of remote support services at our clients call center in Hartford, CT. This role ensures support excellence, operational efficiency, and innovation in service delivery. The Senior Director collaborates with leadership to implement a strategy using technology and best practices to serve individuals and families across the state.
Key Responsibilities:
Leadership and Strategy: Manage the remote support team, develop strategic plans, and drive innovation.
Operational Management: Oversee daily operations, maintain protocols, and monitor service contracts and KPIs.
Team Leadership: Mentor and develop a skilled team, provide coaching, and lead recruitment.
Participant-Centered Focus: Ensure the program promotes safety, independence, and dignity, and respond to participant needs.
Technology and Innovation: Stay current with advances in remote support systems and conduct assessments.
Program Promotion: Build relationships, support sales efforts, and represent the program at events.
Budget Management: Develop and manage the program budget, track financial performance.
Key Competencies:
Visionary leadership
Exceptional communication skills
Emotional intelligence and empathy
Technological fluency
Strategic thinking
Effective decision-making
Knowledge of HIPAA and privacy standards
Familiarity with intellectual and developmental disabilities
Compensation: $85,000-95,000. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
REQUIRED SKILLS AND EXPERIENCE
-Bachelor's degree in relevant field (Master’s preferred)
-Minimum 10 years in remote support or related areas, with 5 years in leadership
-Proficiency in Microsoft Office Suite, ADP, and various software
-Ability to work independently and collaboratively
-Willingness to travel
-Flexibility in work hours
-Ability to present and promote the program
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