Job Description

Responsibilities

Strategic Growth & Community Engagement

• Drive center-level growth and client retention, meeting or exceeding monthly targets for new admissions and service utilization.
• Build and maintain strong relationships with referral partners, community organizations, and local networks.
• Lead outreach and engagement initiatives to expand visibility and access to care.
• Coach teams to adopt a proactive mindset around client acquisition, engagement, and satisfaction.

Financial & Business Acumen

• Manage full center P&L, including revenue, expense, and labor oversight.
• Optimize profitability by acting on key financial drivers such as growth, utilization, and efficiency.
• Partner with corporate operations and finance teams to implement strategies that enhance financial performance.

Operational Excellence

• Achieve organizational and center-based performance goals and KPIs.
• Oversee daily operations to ensure efficient scheduling, resource allocation, and service delivery.
• Maintain compliance with licensing, accreditation, and internal standards.
• Leverage data tools and dashboards to monitor performance, identify trends, and guide decision-making.

Talent Leadership & Engagement

• Recruit, develop, and retain high-performing teams.
• Cultivate a culture of accountability, growth, and recognition.
• Lead effective onboarding, coaching, and mentorship initiatives for new and existing staff.
• Conduct regular check-ins and engagement activities to strengthen morale and retention.

Relationship-Centered Leadership

• Build trust and open communication with clients and families, ensuring satisfaction and continuity of care.
• Support community education and family engagement initiatives.
• Develop and maintain partnerships with schools, local organizations, and referral networks.
• Collaborate cross-functionally with Clinical, Operations, Marketing, and HR teams to support organizational goals.

Qualifications

• Bachelor’s degree required; Master’s in Business, Healthcare Administration, or related field preferred.
• Minimum of 5 years of leadership experience in healthcare, behavioral health, education, or other client-centered service industries.
• Proven track record of operational management, team leadership, and revenue growth.
• Strong financial acumen, including P&L management and KPI analysis.
• Entrepreneurial mindset with high emotional intelligence, adaptability, and results orientation.

Compensation & Benefits

• 21 paid days off annually (15 PTO + 6 holidays, with PTO increasing by tenure)
• Medical, dental, vision, life, and long-term disability insurance
• 401(k) with up to 6% employer match
• Performance-based bonus potential

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