Job Description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Lead Coordinator to join our growing team in Williamsburg, VA!

The Lead Coordinator supports our experienced insurance sales team by collecting, analyzing, and summarizing valuable information from our digital shopper and qualifying them to work with our licensed advisor. The role's primary responsibility is taking inbound and making outbound calls, verifying prospects underwriting risks, and qualifying leads. Also, responsible for maintaining a positive work environment and embodying the CoverHound culture.

How You Will Contribute

• Strong team player and ability to work independently to achieve individual, team, and company-based goals or objectives.
• Is assertive, motivated, and eager to qualify leads appropriately that represent the customers’ needs, contract requirements, and risk profiles.
• Is confident in their ability to say both yes and no when qualifying prospects.
• Summarize information for easy transition to the Insurance Advisors
• Maintains current knowledge of our guidelines, procedures, and compliance through provided training, materials, and educational resources.
• Provide excellent customer service to ensure high NPS scores
• Able to build and maintain relationships through friendly and prompt communication with clients and business partners.
• Attend all product knowledge and carrier training as assigned.
• Regular attendance and punctuality

Skills & Experience To Be Successful

• Proficient with MS Office
• Exceptional telephone and email etiquette
• Ability to maintain a high level of confidentiality
• Being open to growth through coaching and support
• Open to becoming a licensed insurance advisor (Preferred)
• Prior insurance experience (Preferred)
• Prior call center experience (Preferred)

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.

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