Field Services Engineer Job at Insight Global, Norman, OK

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  • Insight Global
  • Norman, OK

Job Description

Pay $27-30hr

Must-haves

Required Skills:

* Must obtain a Public Trust Clearance

* Ability to communicate, orally and in writing, technical guidance, equipment failure analysis, problem management and trend analysis to support maintenance customers

* Ability to interface and coordinate with internal and external customers to resolve equipment and system problems

* Ability to function individually and in a team environment with varying degrees of autonomy

* Understanding of lifecycle support methodologies

* Basic industrial control/systems knowledge or experience

* Basic comprehension of process management / control

* Experience/ knowledge related to troubleshooting control system issues

Plusses

Desired Skills:

* Associate or Bachelor of Science in an engineering discipline.

* AA or higher-level degree preferred

* Knowledge of maintenance and repair of fixed and non-fixed mechanization automation, customer service equipment, and data collection/communications systems.

* Ability to guide and assist remotely located technicians in troubleshooting equipment and system malfunctions using fault isolation techniques, including on-line diagnostic tools and systems.

* Ability to support and prioritize multiple tasks, problems, and projects based on customers' expectations, criticality, and operation impacts.

* Process Improvement experience using Six Sigma DMAIC

* Software or engineering Lifecycle support methodology and experience.

* Ability to conduct trend analysis of equipment failures and recommend action to reduce failure occurrence.

* Experience writing Preventive Maintenance Routes and technical documentation

* Proficient with Microsoft Office suite

Day-to-Day

Review, validate, and create engineering / technical documentation. Provide Tier III Field Service support and troubleshooting.

Verifying / Validating installations, maintenance and operation of all types of control devices and industrial type equipment.

Integrate with multiple departments utilizing technical knowledge to support equipment lifecycle support programs.

Responsibilities:

* Provides field support by phone and through on-site visits in the analysis, evaluation, and resolution of equipment system malfunctions and performance deterioration.

* Provides technical information, feedback, and improvement recommendations to other organizational groups, equipment manufacturers, and contractors on equipment system functionality and operational performance.

* Participates in the evaluation and monitoring of hardware and software systems to determine equipment reliability and maintainability; provides recommendations on equipment changes and enhancements, including coordinating activities to ensure maintenance documentation and training reflect modifications in a timely manner.

* Maintains and updates national equipment information database systems; establishes procedures and methods for information collection, analysis, and reporting to facilitate the tracking of equipment performance indicators.

* Data mining / root cause analysis activities to identify trends, outliers and anomalies; uses information to develop recommendations to improve machine service, performance, and reduce costs.

* Verify / validate engineering / technical documentation; create technical documentation based on engineering and COTS information; utilizing technical knowledge / experience, work with multidiscipline group to provide technical documentation and equipment support.

* Participates in the development, implementation, and evaluation of maintenance programs and performance standards established to provide system-wide efficiencies in equipment sy! stem performance.

* Participates in and assists with the development and coordination of processes and procedures necessary for supporting and contributing to the establishment of specialized maintenance technical support teams.

* Provides information to and coordinates with field maintenance on the provisioning of repair parts for national equipment maintenance programs.

* Provides to field maintenance supervisors and employees technical advice and guidance on maintenance equipment, communication, electronic systems, and field training.

Job Tags

For contractors, Remote job,

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