Pay $27-30hr
Must-haves
Required Skills:
* Must obtain a Public Trust Clearance
* Ability to communicate, orally and in writing, technical guidance, equipment failure analysis, problem management and trend analysis to support maintenance customers
* Ability to interface and coordinate with internal and external customers to resolve equipment and system problems
* Ability to function individually and in a team environment with varying degrees of autonomy
* Understanding of lifecycle support methodologies
* Basic industrial control/systems knowledge or experience
* Basic comprehension of process management / control
* Experience/ knowledge related to troubleshooting control system issues
Plusses
Desired Skills:
* Associate or Bachelor of Science in an engineering discipline.
* AA or higher-level degree preferred
* Knowledge of maintenance and repair of fixed and non-fixed mechanization automation, customer service equipment, and data collection/communications systems.
* Ability to guide and assist remotely located technicians in troubleshooting equipment and system malfunctions using fault isolation techniques, including on-line diagnostic tools and systems.
* Ability to support and prioritize multiple tasks, problems, and projects based on customers' expectations, criticality, and operation impacts.
* Process Improvement experience using Six Sigma DMAIC
* Software or engineering Lifecycle support methodology and experience.
* Ability to conduct trend analysis of equipment failures and recommend action to reduce failure occurrence.
* Experience writing Preventive Maintenance Routes and technical documentation
* Proficient with Microsoft Office suite
Day-to-Day
Review, validate, and create engineering / technical documentation. Provide Tier III Field Service support and troubleshooting.
Verifying / Validating installations, maintenance and operation of all types of control devices and industrial type equipment.
Integrate with multiple departments utilizing technical knowledge to support equipment lifecycle support programs.
Responsibilities:
* Provides field support by phone and through on-site visits in the analysis, evaluation, and resolution of equipment system malfunctions and performance deterioration.
* Provides technical information, feedback, and improvement recommendations to other organizational groups, equipment manufacturers, and contractors on equipment system functionality and operational performance.
* Participates in the evaluation and monitoring of hardware and software systems to determine equipment reliability and maintainability; provides recommendations on equipment changes and enhancements, including coordinating activities to ensure maintenance documentation and training reflect modifications in a timely manner.
* Maintains and updates national equipment information database systems; establishes procedures and methods for information collection, analysis, and reporting to facilitate the tracking of equipment performance indicators.
* Data mining / root cause analysis activities to identify trends, outliers and anomalies; uses information to develop recommendations to improve machine service, performance, and reduce costs.
* Verify / validate engineering / technical documentation; create technical documentation based on engineering and COTS information; utilizing technical knowledge / experience, work with multidiscipline group to provide technical documentation and equipment support.
* Participates in the development, implementation, and evaluation of maintenance programs and performance standards established to provide system-wide efficiencies in equipment sy! stem performance.
* Participates in and assists with the development and coordination of processes and procedures necessary for supporting and contributing to the establishment of specialized maintenance technical support teams.
* Provides information to and coordinates with field maintenance on the provisioning of repair parts for national equipment maintenance programs.
* Provides to field maintenance supervisors and employees technical advice and guidance on maintenance equipment, communication, electronic systems, and field training.
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