Job Description

Mobile Associate

Job Type: Full-Time

Locations: New York City & Secaucus, NJ (8 – 9 sites)

Shift: 8:00am – 6:00pm; Monday – Friday; revolving 8 hour shift (8:00am – 5:00pm, 8:30am – 5:30pm, 9:00am – 6:00pm) MUST BE FLEXIBLE

Pay – Rate: $24.00/hr

Job Summary

We are seeking a highly flexible, service-driven Mobile Associate to support multiple client locations throughout New York City (8–9 sites) and one location in Secaucus, NJ. This floating role requires a high level of adaptability, professionalism, and a strong hospitality mindset.

The Mobile Associate provides coverage across a variety of functions including: mailroom, print/reprographics, hospitality, administrative services, and reception backup—filling open shifts and supporting day-to-day operations as needed. This role is ideal for a client-focused professional with a strong “hospitality DNA” who thrives in dynamic environments and consistently delivers exceptional service.

Essential Job Functions

Shift Coverage & Mobility

• Travel to assigned client locations to provide coverage for open shifts, absences, vacations, or special projects.
• Support up to 8–9 client sites in NYC and one site in Secaucus, NJ , often on short notice.
• Coordinate schedules and assignments with workforce management to ensure seamless coverage.
• Comply with all client site policies, procedures, and safety standards.

On-Site Operations Support

• Integrate quickly into on-site teams and adapt to varying workflows with minimal training.
• Provide operational support across multiple service lines, including:
• Mailroom services (sorting, distribution, shipping/receiving)
• Print and reprographics (copying, scanning, binding, quality control)
• Hospitality services (conference room setup, guest support, pantry oversight)
• Administrative support (general office assistance, data entry, clerical tasks)
• Reception backup (front desk coverage, visitor management, phone support)

Client Service & Hospitality

• Deliver a consistently high level of service with a warm, professional, and client-first approach.
• Act as a brand ambassador, maintaining a polished appearance and positive demeanor at all times.
• Anticipate client needs and proactively resolve service issues to ensure satisfaction.

Flexibility & Skill Adaptation

• Transition seamlessly between different roles, environments, and client expectations.
• Learn and apply new procedures quickly across diverse client sites.
• Demonstrate versatility and a willingness to support wherever needed.

Communication & Collaboration

• Maintain clear communication with workforce management regarding availability, travel, and assignments.
• Provide feedback and updates on site-specific needs or challenges.
• Collaborate effectively with on-site teams, supervisors, and client contacts.

Problem Solving

• Adapt quickly to unexpected changes or operational challenges.
• Exercise sound judgment and resourcefulness to maintain service continuity.
• Escalate issues appropriately while offering solutions.

Training & Development

• Participate in required training, including use of the Cornerstone platform.
• Continuously build knowledge across service lines to enhance effectiveness as a Mobile Associate.

Position Requirements

• High school diploma or equivalent required; college degree preferred
• Minimum 1 year of experience in office services, hospitality, administrative support, or a client-facing role
• Experience supporting mailroom, print, reception, or hospitality functions strongly preferred
• Proficiency in Microsoft Office (Word, Outlook, Excel)
• Strong customer service skills with a client-first mindset
• Ability to maintain confidentiality and handle sensitive information
• Reliable transportation and willingness to travel between NYC and Secaucus, NJ
• Professional appearance and demeanor

Reliability & Availability:

This role requires a high level of reliability and consistent availability. The ideal candidate is able to maintain a dependable Monday–Friday, 8:00 AM–6:00 PM schedule and respond flexibly to assignment needs across multiple client locations. Strong attendance, punctuality, and the ability to commit fully to the role are essential for success.

Core Competencies

• Client-focused and hospitality-driven
• Detail-oriented with strong multitasking skills
• Flexible, adaptable, and comfortable with changing priorities
• Strong communication (verbal and written)
• Calm under pressure with solid decision-making skills
• Team-oriented with a positive attitude
• Technology-savvy

Disclaimer

The above statements describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required. Job duties may change at any time at the discretion of management or Forrest Solutions, Inc.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Internal candidates only: The compensation outlined is applicable for candidates who fully meet the qualifications of the role based on their education and experience. If Forrest Solutions selects an internal candidate who does not meet all requirements, the position title, structure, and compensation may be adjusted accordingly.

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