Job Description

About the job

Chelsea Fertility NYC, a boutique fertility practice in New York City, is looking for a Medical Front Desk Coordinator.

This position is responsible for greeting and registering all patients and ensuring a smooth flow of patients. Answering and transferring all telephone calls efficiently and collecting insurance information and payments from patients. Working toward the common goal of providing excellent customer service to patients and visitors to the practice.

Front Desk

Responsible for the daily coverage of reception area including answering incoming calls, greeting, and registering patients, and ensuring a smooth flow of operation and customer satisfaction.

• Welcomes patients and visitors by greeting patients and visitors in person or on the telephone in a timely manner.
• Responsible for answering or referring inquiries.
• Acts like a communication center by answering the phones and directing all phone messages to the appropriate individuals. Assists in receiving, signing for deliveries, and distributing mail.
• Maintains a neat, clean reception area and waiting area.
• Retrieves all messages from voice mail system daily and notify the appropriate staff.
• Scheduling of conference room as needed.
• Assist various departments with special projects as needed.
• Implements and monitors front office management and related policies and procedures, and activities including front office quality assurance.
• Assures front office management performance and delivery of services in accordance with the standards; participates in the enforcement of the office management/front office day-to-day operating policies and procedures such as time keeping, scheduling, pulling charts, proofreading correspondence, fax distribution, daily charges and payments, balancing; recommends changes in front office organizational systems, policies and procedures and ensures their implementation.
• Identifies and recommends solutions to routing front office operational problems; reports problems and coordinates with Doctors to ensure front office organizational and operational problems and/or conflicts are resolved.

Requirements:

• Minimum 2 years of experience working in Medical office setting.
• Medical billing and insurance experience.
• Ability to access, input, and retrieve information from a computer.
• Knowledge of office procedures and office machines (i.e. computer, fax, copier, etc)
• Ability to remain calm in stressful situations.
• Ability to communicate accurately and concisely.
• Excellent interpersonal skills
• Ability to learn how to use new programs and software’s (i.e Microsoft Outlook)

Administrative Duties:

• Scheduling
• Sorting and sending mail
• Answering and routing phone calls
• Greeting visitors

Financial Duties:

• Processing payments
• Billing

Setting:

• Medical

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

COVID-19 Precaution(s):

• Remote interview process
• Temperature screenings
• Social distancing guidelines in place

Work Remotely

• No

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