Helpdesk Manager
Salary Range: $130k to $150k
JOB SUMMARY
The Customer Support Manager will oversee the technical support team at all our client's locations, ensuring efficient and effective resolution of hardware and software issues. This role involves managing support staff, coordinating IT support across multiple venue locations, and implementing strategies to improve customer satisfaction. The manager will also be responsible for developing and maintaining support processes and documentation, managing incident and request tickets, SLA reporting, managing the asset management system for all IT equipment, and overseeing the call center phone system for all agents.
ESSENTIAL FUNCTIONS
QUALIFICATIONS
Preferred Qualifications
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