Job Description

Must-haves:

• Strong interest in technology and willingness to learn, with the ability to quickly adapt to internal systems and tools.
• 2+ years of experience troubleshooting IT hardware and software issues, including basic network troubleshooting.
• Excellent communication and problem-solving skills to work effectively with team members.
• Flexible and adaptable to changing project needs in a dynamic environment.

Plusses:

• Experience supporting Windows and macOS environments.
• Familiarity with ServiceNow or similar IT ticketing systems.
• Proficient in network connectivity troubleshooting and peripheral device setup (printers, docks, AV, etc.).
• Understanding of basic networking concepts (switches, cables, patching).
• Experience in IT support or field services

Day-to-Day Responsibilities:

Insight Global is seeking an IT Field Technician to support a large power plant project in Homer City, PA. This role will provide onsite and offsite IT support for project teams during construction and commissioning phases. The ideal candidate should be passionate about technology, adaptable, and ready to wear many hats in a dynamic project environment. You will deliver hands-on support across multiple locations, ensuring smooth technology operations throughout the project. Daily tasks include troubleshooting and repairing laptops, tablets, and mobile devices, setting up workstations, and providing comprehensive support to team members as needed. You’ll perform basic network troubleshooting, including cabling and device setup, and coordinate with security teams to maintain physical and access security.

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