Information Technology Support Specialist Job at Insight Global, Arvada, CO

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  • Insight Global
  • Arvada, CO

Job Description

Title: IT Support Specialist

Location: Arvada, CO and overseeing any offices within a 5 hour radius (this is a fully onsite position)

12 month contract to perm/direct hire

2 Round Interview Process

Pay Rate: 30-40/hr (Exact compensation may vary based on several factors, including skills, experience, and education)

Qualifications:

  • Experience resolve issues with software, browsers, files, drivers, disk space, monitors, printers, etc.
  • Experience performing software upgrades
  • Experience with troubleshooting conference rooms
  • Experience with O365 and Active Directory
  • Server and PC patches and updates.
  • Verify backups are running on schedule and restores are available. Audit virtual machines, make adjustments, and resolve issues.
  • Assist in the on-boarding of new software, hardware, and services.
  • Set up new PCs, laptops, and tablets.
  • Assist in maintaining all MRC mission critical technology.
  • Provide technical support for customers, salesmen, and technicians on NVRS, Interactive systems, and network connectivity issues.
  • Be a service technician when needed & participate in the technician on-call rotation.
  • Assist in the training of service technicians and coordinators.
  • Assist service coordinators by providing phone support to customers.

Position Summary:

You are responsible for overseeing the maintenance and reliability of company networks and computer systems. You will be responsible for supporting all IT needs within the Arvada office as well as any needs that come through the ticketing system. This will range from troubleshooting desktops, laptops, conference room devices, network, printers. They also will be going through an office move soon (You need to have experience setting up a new office).

Duties and Responsibilities:

• Perform basic functions and basic administration duties within the Azure cloud environment.

• Contribute to the deployment and management of company-owned end-user equipment (laptops, desktops).

• Contribute to the deployment and management of company network devices (switches, routers, Wi-Fi access points.

• Troubleshoot, identify, isolate, and report root cause analysis of technical issues.

• Contribute to the migration of Windows 10/11 systems from isolated Active Directory environments to the company’s managed Azure Active Directory (Microsoft Entra ID).

• Provide exceptional customer support for and during the migration of end-user computer systems into the company’s environment, as well as for any issues reported post migration.

• Develop and maintain technical processes and procedures as needed.

• Report project status as required for all recurring and non-recurring efforts through clear and effective communication.

• Test new configuration changes that impact end-users to ensure compatibility and minimize impact.

• Support local branch environment(s) as needed, working to fix and eliminate recurring issues, standardize equipment, and create documentation describing the branch environment and all edge cases.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law

Job Tags

Permanent employment, Contract work, Local area, Remote job,

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