Job Description

Our client is seeking an IT Help Desk Assistant at their Greenpoint Brooklyn office. This role is temp to perm.

Hours: 9-6 pm, with rotating weekends.

Essential Duties & Responsibilities:

• Answer calls from stores and provide remote technical support related to the POS hardware, network, retail systems, and store operations.
• Provide technical software/hardware support for corporate, remote and warehouse users.
• Make proper and consistent use of all tools and systems on-hand in researching issues and providing solutions.
• Properly document each contact in the appropriate tracking system quickly and accurately.
• Work with vendor support to resolve technical problems.
• Travel off-site to set up new locations or troubleshoot issues when needed.
• Provide support when scheduled on weekends.
• Perform other related duties as assigned.

Skills & Requirements:

• Associates degree in a related field or 1-2 years of experience in IT helpdesk.
• Experience in a Help Desk or Technical Support call center with working knowledge of POS software and/or hardware peripherals is highly desirable.
• Must be flexible on schedule to allow to work late evenings and weekends as the business requires.
• Must have a valid driver’s license.
• Must be able to lift up to 20 pounds.
• Demonstrated interpersonal skills and excellent customer service.
• Ability to independently solve problems, think, reason, and learn.
• Working knowledge of database structures and queries.
• Working knowledge of Microsoft Word, Excel, and Access.
• Mac (Apple) computer environment is a plus.

Please submit your resume & portfolio for consideration.

You can use to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.

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