Job Description

IT Helpdesk Support – Onsite Branch Support

We’re seeking an IT Helpdesk Support Specialist to provide internal technical support for our local branch and assist with enterprise-wide IT needs. This role is ideal for someone who blends strong technical skills with excellent customer service and a passion for helping others.

Position Summary

This position provides frontline IT support at our branch location, including onsite helpdesk support for staff, basic network troubleshooting, and maintenance of systems such as printers, scanners, and scan guns. You’ll also assist in handling helpdesk tickets for other company locations and may take on small-scale projects.

We're looking for someone who is self-sufficient, dependable, well-organized, and brings a positive, can-do attitude to the job.

Key Responsibilities

• Responsible for onsite hardware and software support.This includes all systems, including Printers, backups, phone systems, warehouse systems.Including coordinating outside vendor support.
• Provide hands-on technical support and troubleshooting for local staff
• Respond to helpdesk tickets across multiple sites including occasional on call support.
• Communicate technical information clearly to end-users of varying technical backgrounds
• Provide user support on Windows Server environments
• Support new hire onboarding: create user accounts and configure devices
• Maintain branch IT systems including backups, printers, phone systems, and other subsystems
• Assist with IT projects as assigned

Preferred Skills & Experience

• A smart, energetic individual with a love for technology and learning
• Must have experience in a Microsoft Exchange environment as a User Admin.
• Must have experience with Citrix as a User, security, and policy Admin.
• Experience with MFA such as Duo is required.
• 5+ years of experience supporting Windows Active Directory environments
• Strong troubleshooting and customer service abilities with a professional, positive attitude
• Familiarity with Microsoft Exchange, Citrix, and user account management
• Knowledge of VMware, AS400, and macOS is a plus

Soft Skills

• Positive attitude with a desire to enable others through technology
• Self-starter who can work independently with minimal supervision
• Team player—our IT department values close, cooperative teamwork
• Quick learner with the ability to adapt to new systems and tools
• Strong organizational and communication skills

What We Offer

• An opportunity to become the go-to technical lead at your branch
• Support from a collaborative IT team that values your growth
• Training on our systems and ongoing learning opportunities
• Involvement in enterprise-wide IT projects and strategic discussions
• A management team that genuinely cares about your success and development

Job Tags

Similar Jobs