IVR Tester with Cyara Job at Brillio, Dallas, TX

bmhoVm50YjVKc1gxTGVRV3ZQdWJ5d090V1E9PQ==
  • Brillio
  • Dallas, TX

Job Description

About Brillio:

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.

Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.

Job Title: IVR Automation Tester with Cyara (Amazon connect)

Dallas TX (Attend the office 3 days/week)

Overview:

We are seeking a skilled Automation Test Engineer with deep expertise in Amazon Connect, IVR systems, and Cyara. The role involves designing, developing, and executing automated tests to ensure the reliability and performance of contact center solutions.

Key Responsibilities:

1. Test Automation & Execution

  • Design and maintain automated test scripts for Amazon Connect call flows.
  • Use Cyara to simulate real-world voice interactions and stress-test IVR components.
  • Validate performance and functionality of contact center solutions.
  • Integrate API-based tests (e.g., using Postman or custom scripts) for inbound/outbound call simulations.

2. Test Management & Reporting

  • Develop and manage test cases, plans, and suites using QTest.
  • Track defects, analyze test results, and report quality metrics.
  • Collaborate with QA and development teams to resolve issues and improve testing processes.

3. Collaboration & Continuous Improvement

  • Work with cross-functional teams (developers, product managers, operations) to integrate testing into the CI/CD pipeline.
  • Participate in agile ceremonies and contribute to refining testing strategies.
  • Stay updated on testing trends and best practices.

4. Documentation & Compliance

  • Ensure all test documentation is complete and adheres to industry standards.
  • Contribute to technical documentation and internal training materials.

Required Qualifications:

  • 5+ years of experience in software testing with a focus on automation.
  • Hands-on experience with Amazon Connect and IVR testing.
  • Proven expertise in Cyara for automated contact center testing.
  • Experience with QTest for test case and defect management.
  • Proficiency in scripting languages like Python, Java, or JavaScript.
  • Familiarity with API testing and CI/CD integration.
  • Strong analytical and communication skills.

Preferred Qualifications:

  • Experience with additional automation tools and frameworks.
  • Knowledge of broader AWS services.
  • Certifications in software testing or QA

Equal Employment Opportunity Declaration

Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

Job Tags

Work at office, 3 days per week,

Similar Jobs

Maison Construction and Renovations

Administrative Assistant Job at Maison Construction and Renovations

 ...multitask effectively. This position is full-time, 40 hours of work per week. Some activities can be done remotely providing some daytime flexibility, but there will...  ...goals are achieved. Job Types: Full-time, Part-time Ability to commute/relocate: Richmond... 

Rummel Construction, Inc.

CDL Heavy Haul Transport Driver Job at Rummel Construction, Inc.

 ...CDL HEAVY HAUL TRANSPORT DRIVER The ideal candidate will be responsible for transporting heavy construction machinery and oversized...  ...You'll be working with a team of experienced drivers and pilot truck drivers to safely get our equipment from point A to point B. This... 

J & J Staffing Resources

Front Desk Administrator Job at J & J Staffing Resources

 ...Cherry Hill, NJ, is seeking a Front Desk Administrative Assistant to support their office during the upcoming tax season. This is a Part-Time Temporary role paying $22$25/hour depending on experience. Schedule: Late January through end of March (approximately 2... 

Jamison Professional Services, Inc.

Labor Relations Officer - DC/MD/VA Job at Jamison Professional Services, Inc.

Jamison Professional Services, Inc. (Jamison) is currently seeking a qualified and motivated candidate for the position of Labor Relations Officer. Job Title: Labor Relations Officer DESCRIPTION OF SERVICES: WMATA is undergoing a multi-year Strategic Transformation...

World Wide Technology

Security Operations Specialist Job at World Wide Technology

 ...SecOps Engineer . This role is part of WWT s Strategic Resourcing services and is a contract role. The candidate will be supporting a WWT...  ...Choice Awards, honoring the Best Places to Work. Title: Security Operations (SecOps) Engineer Location: Chicago, IL, US On-...