Luxury Hotel Concierge Job at Casa Cipriani New York, New York, NY

blJKY21kSHlKTUQ4Sk9NUXMvdWV5UXFz
  • Casa Cipriani New York
  • New York, NY

Job Description

Position Overview: The Luxury Hotel Concierge provides exceptional guest service, ensuring a memorable and seamless experience for all visitors. This role involves anticipating guests' needs, offering personalized recommendations, and coordinating various services and activities to enhance their stay.

Guest Relations:

  • Greet guests warmly and assist with inquiries.
  • Build rapport with guests to understand their preferences and special requests.
  • Passion for providing outstanding customer service.
  • Ability to work in a fast-paced environment with a positive attitude.
  • Discretion and professionalism in handling sensitive guest information.

Personalized Service:

  • Offer tailored recommendations for dining, entertainment, and local attractions.
  • Make reservations for restaurants, tours, and activities, ensuring guests have exclusive experiences.
  • Provide assistance with transportation arrangements, including car rentals and airport transfers.

Problem Solving:

  • Address guest inquiries and resolve any issues or complaints promptly and professionally.
  • Local Knowledge:
  • Stay informed about local events, attractions, and cultural experiences to provide up-to-date information to guests.
  • Cultivate relationships with local vendors and service providers for enhanced guest offerings.

Administrative Duties:

  • Maintain accurate records of guest preferences and requests.
  • Assist with managing concierge desk operations, including scheduling staff and inventory management.

Team Collaboration:

  • Work closely with other hotel departments, such as housekeeping and security, to ensure a seamless guest experience.
  • Participate in staff meetings and training sessions to continuously improve service quality.

Qualifications:

  • Previous experience in a luxury hotel.
  • Exceptional communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficient in using concierge request management software and online reservation systems.
  • Knowledge of local attractions, dining options, and cultural experiences.
  • Fluency in multiple languages is a plus.

Working Conditions:

  • Flexible hours, including weekends and holidays.
  • Fast-paced and dynamic hotel environment.

This position offers the opportunity to create memorable experiences for guests, contributing to the hotel’s reputation for excellence in service.

Job Tags

Holiday work, Local area, Flexible hours,

Similar Jobs

Montgomery County Government

Case Officer I Job at Montgomery County Government

 ...The purpose of this position is for supervision of offenders referred to the Community Corrections program. Minimum Experience Case Officer I: Three (3) years of experience in case management, social work, or related field. Minimum Education: Bachelor's degree from an... 

Aquent

Motion Graphic Designer Job at Aquent

 ...Job Title: Senior Designer Client Location: HYBRID - Playa Vista, CA - Hoboken, NJ - San Bruno, CA Starting: 2 weeks from offer Pay Comments: Benefits and 401k Minimum Pay (per hour): 50.00 Maximum Pay (per hour): 56.00 Firm, non-negotiable: No... 

FOX Rehabilitation

Physical Therapist - Senior Living Community Job at FOX Rehabilitation

This job is in Five Star Premier Residences of Reno The ideal candidate is a skilled professional that is passionate about delivering quality care and making a real difference. Responsibilities Assess each patient and develop an appropriate treatment plan with...

StretchLab - Walnut Creek

Yoga Teacher Job at StretchLab - Walnut Creek

StretchLab Walnut Creek is seeking passionate yoga teachers interested in helping people improve their freedom to move through a flexibility program built around one-on-one assisted stretch sessions. This is an amazing opportunity to gain experience in a new modality that... 

Fiddleheads Coffee Roasters

Cafe Manager Job at Fiddleheads Coffee Roasters

 ...WI, Fiddleheads is a family-owned specialty coffee company with eight cafes, a small-batch coffee roastery, and our own artisan bakery. Since Fiddleheads first opened in 1996, we have grown and transformed; however, our commitment to providing our customers with...