Job Description

Manager, eCommerce Sales, Marketing, Growth & Brand Experience

Location: On-Site | Phoenix (Biltmore Area), AZ

About Sawyer Twain

Sawyer Twain is a national leader in luxury billiards, shuffleboards, and designer game-room furnishings — a design-driven retailer built on craftsmanship, authenticity, and exceptional service.

We own and operate our own internal brands while representing top-tier manufacturers across the luxury recreation space. This hybrid model allows us to deliver premium, design-forward products while maintaining complete control over service and brand experience.

We’re not a mass retailer — and we don’t sell on Amazon. Sawyer Twain is a direct-to-consumer eCommerce company, operating multiple branded storefronts and select marketplace partnerships that preserve our identity, service quality, and customer experience. We take pride in owning the entire journey — from sale to delivery.

The Role

We’re seeking a charismatic, entrepreneurial eCommerce leader who thrives on driving sales, solving problems, and building high-performing teams. This hands-on role requires confidence, initiative, and the ability to connect with customers while managing daily operations across multiple digital channels.

You’ll own the sales pipeline, marketing alignment, and customer experience — while hiring, developing, and scaling a team that supports Sawyer Twain’s continued growth.

Key Responsibilities

Sales & Customer Experience

• Drive direct-to-consumer sales through personalized phone, chat, and email engagement.

• Hire, train, and lead a motivated sales and service team.

• Oversee all customer touchpoints from inquiry through white-glove delivery.

• Resolve escalations with professionalism and brand consistency.

• Monitor KPIs including conversion rate, average order value, and satisfaction scores.

Website, Operations & Project Management

• Manage daily operations within BigCommerce and Shopify, ensuring product accuracy, pricing, and visual consistency.

• Use Order Management Systems (OMS) to coordinate fulfillment and streamline internal workflows.

• Audit and refine eCommerce sales funnels to improve conversion and efficiency.

• Coordinate timelines and deliverables for product launches, promotions, and marketing initiatives.

• Collaborate with vendors and logistics partners to ensure premium execution and service quality.

Marketing, PR & Creative Collaboration (Huge Plus)

• Hands-on experience implementing and optimizing campaigns across Google Ads, Meta (Facebook & Instagram), Pinterest Ads, and Criteo.

• Understanding of PPC strategy, retargeting funnels, and performance metrics such as CTR, ROAS, and CPA.

• Familiarity with email marketing platforms including Klaviyo and HubSpot — with experience setting up automated flows (welcome, abandoned cart, post-purchase).

• Comfortable using Canva, Adobe Express, or similar tools to support creative development and branded visuals.

• Coordinate social media content, paid promotions, and performance tracking across Meta, Pinterest, and LinkedIn.

• Collaborate with PR agencies, marketing vendors, and brand partners to secure press features and co-marketing placements.

• Oversee or coordinate photoshoots — managing communication, scheduling, and asset delivery to align with brand standards.

• Work directly with brand partners to obtain imagery, creative assets, and promotional materials for campaigns.

Leadership & Culture

• Lead with structure, accountability, and enthusiasm — fostering a high-performance, solutions-oriented culture.

• Own team recruitment, development, and performance management.

• Develop and refine SOPs that drive consistency and scalability.

• Establish clarity around team goals, timelines, and priorities.

• Inspire excellence through communication, consistency, and follow-through.

Qualifications

• 3+ years in eCommerce sales, operations, or marketing (luxury, design, or home-furnishings industry preferred).

• Proven success managing $12M+ DTC eCommerce operations with measurable growth results.

• Expertise in BigCommerce, Shopify, OMS platforms, and conversion funnel optimization.

• Strong project management and vendor coordination experience.

• Familiarity in digital marketing, PPC, retargeting, Criteo, Klaviyo, and HubSpot.

• Skilled with Canva, social media coordination, and creative execution.

• Bachelor’s degree in Business, Marketing, eCommerce, or related field preferred — or equivalent experience with demonstrated results.

• Entrepreneurial spirit with a proactive, solutions-driven mindset — thrives in a fast-paced, ownership-driven environment.

This is a role for a confident, likeable builder — someone who leads from the front, connects easily with people, and manages with precision to keep the Sawyer Twain experience as refined and dynamic as the brand itself.

Please note: This is a full-time, on-site leadership position. Agencies and consultants need not apply.

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