Job Description

Title: Operations Manager

Department: Service

Reporting to: Operations Manager

Location: Rome, GA

Radon Medical Imaging is a world-class distributor of industry leading radiology equipment, a trusted independent medical device service provider specializing in multi-vendor service and asset management, and a leader in refurbishing high-end radiology equipment. We pride ourselves on delivering exceptional service, innovative solutions, and operational excellence to our partners and clients. Radon is a Private Equity backed company on an aggressive growth trajectory with several completed acquisitions creating exciting opportunities for innovation, scalability, and career advancement.

Job Summary:

The Operations Manager is responsible for overseeing warehouse and service operations along with equipment refurbishments within a designated region. This individual will ensure efficient and timely resolution of customer issues while maintaining high levels of customer satisfaction. Additionally, the regional service manager will collaborate with other managers to coordinate service coverage and support as well as identify opportunities for improvement and growth. The operations manager will also be responsible for the timely production of quality refurbishment projects in the Rome, GA location.

Responsibilities:

• Manage open calls to ensure a timely resolution, preferably on a daily basis.
• Ensure completion of preventative maintenance tasks before the due date.
• Assist in dispatching calls and delegating tasks as needed.
• Report and escalate repeat call issues for resolution.
• Follow up with customers to ensure satisfaction and address any concerns.
• Serve as the primary point of contact for all sites within the region.
• Collaborate with other managers to coordinate service coverage and support.
• Identify and implement opportunities for process improvement and growth.
• Pay close attention to details on refurbished equipment to ensure high quality outcomes.
• Meet timeline requirements for refurbishment projects through effective management of refurbishment staff.
• Ensure quality warehouse inventory and up to date procedures following ISO process and standards.
• Implementing new structures when updated efficiency is identified.
• Overseeing day-to-day warehouse operations.
• Team leadership including mentorship and fostering career development for employees

Qualifications:

• Bachelor’s degree in a related field or equivalent work experience.
• Minimum of 5 years of experience in a management or supervisory role.
• Proven trach record of successfully managing service operations.
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Detail oriented with strong problem-solving skills.
• Proficient in Microsoft Office Suite and other relevant software applications.

Conditions/Environment:

• Ability to lift, carry, push, and pull 50lbs. unassisted; frequently bend, stoop, twist, climb, crouch, squat, kneel, crawl, sit, and stand for long periods. Must reach above/below shoulder level, flex/extend neck, and have good hand/finger dexterity.
• Employees are expected to embody our core behaviors: act with humility, build trust, lead with transparency, deliver with focus, and drive ownership – always with unyielding integrity (Radon Way).
• While Radon Medical does not require COVID-19 vaccination, some customers may have vaccination mandates that apply to certain employees.

Why work with us?

• Growing company
• 401k with company match
• Medical benefit package
• Company covered dental
• 100% company paid Long Term Disability
• $250,000 Life Insurance policy
• 10 holidays
• PTO and sick days
• Paid Training
• Option of Company provided vehicle or monthly stipend
• Travel Reimbursement

Job Tags

Similar Jobs