Job Description

JOB TITLE : Operations Manager

REPORTS TO: General Manager

Job Purpose:

The Operations Manager is responsible for working closely with the Store Manager to support the long-term strategic vision for the TOM FORD Store and the day-to-day business operations, including coaching and management of the non-Selling employees, supporting sales target achievement and delivering top client experience through sound operational procedures, processes, policies and strategies.

Tasks & Responsibilities:

Product & Stock Management:

• Maintain sales floor and BOH to the highest standards, in-line with Brand guidelines
• Manage all consignment activities, COG’s, negatives and on hands for store
• Facilitate transfers to support optimal sell-thru and support zone success
• Minimize stock damages thru strong stock management and ensuring excellence in BOH
• Conduct regular inventory cycle counts as directed and communicate proactively with corporate office on inventory issues
• Monitor merchandise pricing and ensure accuracy
• Ensure exceptional standards of all stock areas, including well-organized and maintained stock areas that enable strong selling and a fast and seamless client experience

Store Operations & Process Management:

• Monitor Company policies and compliance matters; ensure adherence to policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales and record-keeping procedures
• Ensure the store is secure and oversee compliance with all opening/closing procedures
• Train, coach, and lead all associates in the execution of operations tasks, including all POS procedures, returns, alterations, shipping & receiving, and all other operational tasks
• Follow the Company operational guidelines and polices at all times
• Ensure the safety of the Store and its Employees is a priority at all times
• Open and close the Store as needed
• Work with the General Manager to ensure optimal staffing across all departments by effectively managing schedules to maintain appropriate coverage
• Parter with Finance to ensure all Accounts Payable & Receivable processes are managed accurately and in a timely manner

People & Talent Development

• Work with Store Leadership to develop strong market talent pipelines; identify, recruit, and retain top talents in all non-selling roles
• Support the Store Performance Management process: ensure clear expectations are set and that talents are rewarded for top performance; work with General Manager to correct underperformance as needed
• Create a safe and inclusive workplace for employees and clients
• Participate in store meetings to discuss goals, performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates
• Support a high energy and a positive work environment; maintain a fair, consistent, and equitable set of standards to inspire and motivate the team

Skills, Competencies & Requirements

• 5-8 years of retail Operations experience required; preferably in a luxury environment
• Strong entrepreneurial spirit, initiative, and commercial ability
• Deep knowledge of the luxury industry with a high level of fashion sensitivity
• Availability to work during Store hours of operation, including nights, weekends, and holidays, as needed
• Ability to maintain presence on selling floor for long periods as needed
• Strong interpersonal, communication, organization, and follow-through skills
• Capacity to motivate, train and develop a sales and operations team
• Ability to create high energy and a positive work environment.
• Successfully work and manage time in a dynamic and fast paced environment
• Must be able to operate all equipment necessary to perform the job, including Microsoft Excel, Word, PPT and Microsoft Teams, POS and phone systems, cash register and all other office equipment as needed
• Ability to lift or carry (pushing/pulling) up to 25 pounds (or more).
• Ability to bend, stoop, reach or squat to handle and stock merchandise
• Ability to stand or walk for long periods (4-6 hours)

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