Production Support/Technical Writer Job at KellyMitchell Group, Irvine, CA

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  • KellyMitchell Group
  • Irvine, CA

Job Description

Job Summary:

Our client is seeking a Production Support/Technical Writer to join their team! This position is located in Irvine, California.

Duties:

  • Design, deploy and configure various customer facing infrastructures, application, and services
  • Design and manage Cloud infrastructure and services that meet enterprise grade SLA standards
  • Resolve customer escalations and help prevent reiteration of those incidents by creating processes, procedures, and automations
  • Monitor, diagnose, and resolve urgent production issues during period potentially off normal business hours
  • Create and deploy scalable monitoring systems for massively growing global infrastructure
  • Write, augment, and maintain production documentations

Desired Skills/Experience:

  • Bachelor’s Degree or equivalent relevant experience
  • Open to candidates with academic, project-based, or internship experience in lieu of direct professional experience
  • Experience using Power BI or similar analytics tools
  • Strong technical troubleshooting skills
  • Ability to create clear technical documentation, including troubleshooting guides and application process workflows
  • Knowledge of production support activities and experience assisting in building tools or process enhancements
  • Ability to develop knowledge base articles and scalable processes to reduce support escalations

Benefits:

  • Medical, Dental, & Vision Insurance Plans
  • Employee-Owned Profit Sharing (ESOP)
  • 401K offered

The approximate pay range for this position is between $17.97 and $25.67 . Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

Job Tags

Local area,

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