Job Description

Job Summary:

Our client is seeking a Production Support/Technical Writer to join their team! This position is located in Irvine, California.

Duties:

• Design, deploy and configure various customer facing infrastructures, application, and services
• Design and manage Cloud infrastructure and services that meet enterprise grade SLA standards
• Resolve customer escalations and help prevent reiteration of those incidents by creating processes, procedures, and automations
• Monitor, diagnose, and resolve urgent production issues during period potentially off normal business hours
• Create and deploy scalable monitoring systems for massively growing global infrastructure
• Write, augment, and maintain production documentations

Desired Skills/Experience:

• Bachelor’s Degree or equivalent relevant experience
• Open to candidates with academic, project-based, or internship experience in lieu of direct professional experience
• Experience using Power BI or similar analytics tools
• Strong technical troubleshooting skills
• Ability to create clear technical documentation, including troubleshooting guides and application process workflows
• Knowledge of production support activities and experience assisting in building tools or process enhancements
• Ability to develop knowledge base articles and scalable processes to reduce support escalations

Benefits:

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

The approximate pay range for this position is between $17.97 and $25.67 . Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

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