Job Description

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY

The Quality Management Manager oversees the Quality Management Team and executes the organization's quality management strategy. This role is responsible for delivering advanced reporting, ensuring timely completion of deliverables, and supporting quality assurance activities related to reporting. The position works closely with the Quality Assurance Manager to align on shared goals and initiatives and provides reporting insights to the Quality Management Director. The Quality Management Manager collaborates with internal and external partners, leads complex projects, and supports senior leadership as needed. Success in this role requires strong leadership, effective operations management, and a collaborative approach to team development.

JOB DUTIES

• Establish and maintain productive relationships with internal and external partners
• Present reporting insights to senior management and stakeholders
• Coordinate and communicate reporting needs with the Analytics team
• Support the preparation and execution of internal and external audits
• Review and analyze data to ensure reporting integrity
• Oversee day-to-day team operations and ensure cohesive workflows
• Manage and deliver advanced reporting for internal use and compliance
• Participate in and assign professional development and training activities
• Prioritize tasks, manage multiple projects, and ensure deadlines are met
• Recruit, hire, train, and supervise Quality Management team members
• Monitor team deliverables and ensure timely project completion
• Assist with program implementations, including training and process development
• Resolve escalated concerns from internal stakeholders
• Provide support to senior leadership on special projects
• Travel as required
• Perform other duties as assigned

QUALIFICATIONS

• Bachelor’s degree preferred
• 2–4 years of experience in quality assurance or related field preferred
• 4 years of leadership or supervisory experience preferred
• Combination of education and relevant experience will be considered
• This is a hybrid role, and the employee must provide their own reliable Internet service
• Ability to work flexible or extended hours as needed to meet job requirements

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WHAT'S IN IT FOR YOU

When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.

As a Consumer Direct Care Network team member you will receive:

• A rewarding career helping others
• Fun and engaging work environment built on team unity
• Job satisfaction knowing you make a difference in the work you do and lives we serve
• Professional training to help advance your skills for career development

Based on your position and employment status, you may be eligible for:

• Medical, Dental, and Vision Insurance
• Vacation accrued at 3.07 hours per pay period to use when accrued
• Two Paid Floating Holidays
• Nine Paid Federal Holidays
• Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
• Instant Earnings Option
• 401(k) Retirement plan
• Company-Paid Life Insurance
• Supplemental Life, Accident, Critical Illness, and Hospital benefits
• Short and Long-Term Disability
• Paid Parental Leave
• Flexible Spending Account
• Employee Assistance Program
• Pet Insurance

WHO WE ARE

Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states and the District of Columbia. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.

Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!

The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.

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