Quality Engineer
This position is a CONTRACT role with possibility of extension
This is a HYBRID position in Atlanta, GA.
Description:
Duration: 12 months with possible extension
In-office requirements: 2-3 days per week
Position overview:
The Quality Engineering Team answers for technical quality management in North America by overseeing operations integral to the market’s quality process cycle error-elimination process at the supplier(s), in the market, and in some cases, globally. Within this team, the Quality Engineer ensures timely resolution for all topics belonging to their dedicated Engineering technical discipline. The Quality Engineer is also responsible as the resident technical expert for their respective technical discipline as it pertains to all client models in operation within the market. This responsibility necessitates staying abreast of the latest technology in Development and validation within the client and the industry.
Roles & responsibilities
Supplier Quality Engineering (External)
• End to end ownership of the Supplier’s Quality from requirements, development, industrialization to customer experience and warranty
• Champion and negotiate with suppliers to initiate problem solving and root cause analysis activities to eliminate non-conformances and defects experienced by customers
• Review Supplier metric data and generate reports for management, supplier development, risk mitigation and supplier reviews
• Support containment activity through Supplier Quality Management to include weekly analysis and resolution of trending defects
• Address Cost of Poor Quality (COPQ) reduction based on customer feedback (repurchases, complaints and warranty info.) and identify critical-to-quality parameters in supplier processes
• Be knowledgeable of applicable laws and regulations
• Negotiate, collaborate, and resolve conflicts with Suppliers on major projects
• When necessary, coordinate and manage change management on behalf of both the supplier(s) and the client.
• Monitor market quality by analyzing various sensors to include repetitive failures by the Technical Support Team, Technical and Smart Mobility Support tickets, repurchases, and other sources of product quality topics and complaints
• Perform root cause analysis utilizing tools and software such Vector CANape, CANoe and other data acquisition means
• Collaborate with departments responsible for Quality and Engineering to facilitate and expedite countermeasure development and validation
• Support Technical Support Hotline and Field Technical Managers with 3rd level support for pressing and frequent topics
• Develop and manage field information and field fixes as Advanced Technical Information bulletins to implement short- and long-term service solutions, keeping clients technicians informed on known topics
• Assist with Development Engineering initiatives in North America through supporting activities such as test tours and other validation trials, which may include extended travel
• Provide guidance and direction for Quality Engineering team.
Qualifications
Required qualifications include:
• Four-year Engineering or technical technical-based degree in automotive related sciences or technologies
• Two years of work experience in fields related to automotive technologies, including internships during studies
• Additional graduate studies in Automotive Engineering can be used toward experience requirements
• Experience with and knowledge of automotive systems
• Experience with associated diagnostic tools to analyze problems in vehicles and related equipment
• Experience with data analysis and engineering evaluations
Preferred qualifications include:
• Graduate Degree in Engineering
• Minimum of five years of relevant work experience in fields related to automotive technologies, to include internships during study and or graduate studies in a discipline linked to Automotive Engineering
• Prior Automotive AfterSales and customer experience is a plus
• Ideal candidates are tenacious, persistent, well-organized, flexible in adapting to various forms of challenges, process oriented and work well within a group
• Six-Sigma certifications are beneficial
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