Job Description

Are you looking for a new challenge in a fast-paced, stable industry?

The home improvement industry is always in constant demand, and Franzoso Contracting is proud to be the largest and most reputable residential roofing contractor in the region—named Best of Westchester’s Best Roofing Contractor for eight consecutive years.

We are currently seeking a driven, customer-focused professional to join our team as a Repair Project Coordinator.

About the Role

The Repair and Service Division is a vital component of Franzoso Contracting’s sales engine. This department supports our past customers with follow-up service work while also serving as a primary entry point for new customer inquiries. In many cases, the Repair Department is the first interaction a homeowner has with our company.

The Repair Project Coordinator plays a key role in managing repair and service requests while working closely with the broader sales team. This position helps coordinate inspections, qualify customer needs, and identify opportunities where smaller repair projects can naturally lead to larger home improvement solutions. This role plays a key part in converting basic service calls into long-term, higher-value customer relationships.

Services supported by this department include roof, siding, and gutter repairs, as well as roof shampoo cleaning services. As the “tip of the spear” in the sales process, the Repair Project Coordinator helps create Franzoso customers for life by combining exceptional service with consultative sales skills.

Key Responsibilities & Qualifications

The ideal candidate will demonstrate:

• Exceptional professionalism and a strong commitment to customer service excellence
• Experience handling a high volume of inbound calls, emails, and service inquiries
• Sales experience, including qualifying prospective clients, setting expectations, and gaining commitment to service and inspection appointments
• An understanding of the fast-paced home improvement sales cycle and the importance of follow-up, communication, and closing the loop with customers
• Ability to prepare and present sales proposals for basic home improvement and repair services
• Strong organizational and scheduling skills with attention to detail
• Excellent computer skills, with experience using CRM platforms and Microsoft Office tools.
• Experience in the home improvement industry and familiarity with roofing, siding, gutter, or window products is a plus, but not required

Position Details & Compensation

• Hourly position with standard business hours, Monday through Friday (Saturday availability required on a rotating schedule)
• Starting pay range: $20–$26 per hour, based on experience
• Bonus opportunities available for motivated, performance-driven individuals

If you enjoy combining customer service with sales, thrive in a dynamic environment, and want to play a meaningful role in growing customer relationships and revenue, we encourage you to apply and build your career with Franzoso Contracting.

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