Job Description

Benefits : Medical, Dental, and Vision coverage

Duration : Long term contract (12 months with possible renewal)

Location : Atlanta, GA

Corestaff is the official MSP resourcing partner for Porsche Cars North America for contractor positions operating and managing their nationwide contingent workforce program. The candidate selected for this role will be an employee of Corestaff with a placement at Porsche Cars North America in Atlanta, GA.

Position overview:

To provide clerical support for various aspects of the repurchase process as well as provide varied assistance to the Customer Relations team as needed.

Roles & responsibilities:

• To assist the Customer Dispute Resolution Manager (CDRM) in the various day-to-day duties, included but not limited to:
• Working with vendor to manage and maintain reporting of inventory PCNA vehicle inventory
• Creating cases in Porsche’s CRM system in accordance with Customer Relations Procedures for each demand or arbitration received
• Sending acknowledgement letters and emails to customers and attorneys upon receipt of demands or for confirmation of Final Repair Attempt dates
• Drafting and sending out offer letters to customers and attorneys
• Contact for opposing counsel in case negotiation
• Completing disposal paperwork for each repurchase demand
• Terminating customer’s ownership in Porsche’s CRM system upon the completion of a repurchase
• Assisting with the deletion of customer data through PCNA’s systems and vendors
• Creating and assigning cases for the purpose of repurchase prevention
• Tracking and maintaining an accurate list of surrendered cases and collaborating with PFS to effectively bring claims to account closure
• Providing proof of compliance regarding arbitration matters
• Supporting check request procedure for all Repurchase/Replacement Vehicles and settlements
• Supporting the Legal Department with acquiring appropriate documentation and case disposal
• Supporting CDR Manager day-to-day duties as it relates to case resolution

Assist the Customer Relations Department with other clerical needs as required. Including but not limited to:

• Receiving and distributing mail as well as sending packages out as required
• Completing and submitting Porsche Driver’s Selection orders from the Porsche Contact Center
• Setting up meetings and organizing department events
• Compiling monthly reports for various projects
• Serving as backup for the Customer Relations Administrative Coordinator & Repurchase Claims Coordinator
• Assisting with other ad hoc projects as needed

Qualifications:

• High School Diploma or higher, some college preferred
• Some automotive knowledge a plus
• Strong excel skills
• Paralegal certificate or some type of legal training or experience preferred
• Extremely detail oriented
• Keen organizational and prioritization skills
• Quick learner who is flexible in taking on new tasks

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