Scheduling Call Center Representative Job at Medix™, Morristown, NJ

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  • Medix™
  • Morristown, NJ

Job Description

Central Scheduling Call Center Representative

Location: Morristown, New Jersey

Schedule: Monday–Friday (8:00am–4:00pm or 9:00am–5:00pm)

Position Overview

We are seeking a detail-oriented and customer-focused Central Scheduling Call Center Representative to support our growing primary care and scheduling operations. This role is ideal for someone who thrives in a fast-paced, high-volume call center environment and enjoys helping patients navigate their care.

Key Responsibilities

  • Serve as a scheduler within the Central Scheduling Call Center
  • Handle a high volume of incoming calls with professionalism and efficiency
  • Transcribe physician orders and schedule patients across multiple service modalities
  • Schedule appointments primarily for Primary Care services
  • Communicate available patient assistance tools clearly and accurately
  • Cross-train in additional scheduling modalities as needed by the department
  • Provide exceptional customer service while maintaining accuracy and attention to detail

Required Qualifications

  • High School Diploma or GED required
  • Prior call center experience or experience in a high-volume call environment preferred
  • Strong customer service skills
  • Clear, professional verbal communication skills

Preferred Qualifications

  • Experience in a medical practice setting, especially:
  • Primary Care
  • Internal Medicine
  • Pediatrics
  • Epic EMR experience preferred
  • Bilingual (English/Spanish) preferred
  • Associate’s Degree a plus

Why Join Us

  • Stable, full-time weekday schedule with multiple shift options
  • Opportunity to be part of a growing healthcare scheduling initiative
  • Collaborative, patient-focused environment
  • Training provided across multiple scheduling modalities

If you are organized, patient-centered, and comfortable managing a high call volume, we encourage you to apply and join our Central Scheduling team.

Job Tags

Full time, Shift work, Weekday work,

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