Service Manager/Service Engineer Job at Zoomlion Heavy Industry NA, Inc., Milwaukee County, WI

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  • Zoomlion Heavy Industry NA, Inc.
  • Milwaukee County, WI

Job Description

Service Manager/Service Engineer

Location : US or Canada

Key Responsibilities:

Customer Support and Technical Services

  • Provide after-sales technical support for machinery and equipment, including installation, commissioning, repair, and maintenance;
  • Respond promptly to customer after-sales requests, diagnose and resolve technical issues to ensure customer satisfaction.

Technical Training and Guidance

  • Deliver training on equipment operation, maintenance, and troubleshooting for customers and internal teams;
  • Develop training plans to enhance customers' equipment usage efficiency and technical staff's operational skills.

Problem Analysis and Improvement

  • Record and analyze equipment malfunctions, propose improvement suggestions, and communicate feedback to R&D or quality management departments;
  • Follow up on issue resolution to ensure customer problems are thoroughly addressed.

Customer Relationship Maintenance

  • Conduct regular customer visits, gather feedback, and improve service experiences;
  • Collaborate with the sales team to identify new business opportunities with existing customers.

Field Service Coordination and Management (For Manager Position)

  • Develop and oversee field service plans, ensuring tasks are completed on schedule;
  • Manage the after-sales service team, set performance goals, and enhance the team’s professional capabilities.

Requirements:

Educational Background:

  • Bachelor's degree or above in Mechanical Engineering, Electrical Engineering, or related fields.

Work Experience:

  • A minimum of 5 years of after-sales service experience in industries such as construction machinery, agricultural machinery, mining machinery, or industrial equipment;
  • Experience in customer management is preferred (for manager position).

Skills Requirements:

  • Familiarity with the operational principles and maintenance techniques of construction, agricultural, mining, or industrial machinery;
  • Strong problem-solving and analytical skills;
  • Excellent communication and customer service skills;
  • Ability to adapt to fieldwork environments and willingness to travel as needed.

We Offer:

  • Competitive salary and performance bonuses;
  • Comprehensive career training and development opportunities;
  • A collaborative team environment with clear paths for advancement.

Join us and shape the future with a global leader in machinery and equipment!

Job Tags

Work experience placement,

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