Job Description

About the Company

Usherwood office technology is a proud family-owned business with a rich legacy of delivering innovative office technology solutions, including managed IT services, print management, and cutting-edge office equipment. For decades, we have fostered a warm collaborative environment where our employees thrive, building meaningful relationships with teammates who share a passion for excellence and client success. At Usherwood, we are dedicated to empowering our clients and each other. With real opportunities for professional growth and career advancement, you'll work alongside supportive colleagues who make every day rewarding.

About the Role

We are seeking a customer-focused and motivated on-site customer service technician to work from client locations in Buffalo. In this role you will be responsible for delivering outstanding customer service and assisting with general installation, maintenance, and repair of office equipment, including copiers, printers, and multifunctional devices. No experience required, the company will provide all the necessary training. If you have a passion for technology, strong problem-solving skills, and a customer focused mindset, we want to hear from you!

Responsibilities :

• Provide exceptional customer service, addressing client inquiries and resolving issues promptly.
• Diagnose, troubleshoot, and repair office equipment such as copiers, printers and scanners at client sites.
• Perform routine maintenance and preventative services to ensure optimal equipment performance.
• Install and configure new office equipment, ensuring seamless integration with client systems.
• Maintain accurate service records, including work orders, parts used, and time spent on tasks.
• Stay updated on product training and certifications for usher woods equipment and software solutions.

Qualifications :

• High school diploma or equivalent is required.
• Technical certifications and/or technical degree is preferred.
• Strong mechanical and technical aptitude with the ability to troubleshoot hardware and software issues.
• Excellent communication and customer service skills, with a professional demeanor and willingness to learn.
• Ability to lift and move equipment up to 50 pounds and work in various client environments.
• Self-motivated, organized, and able to work independently with minimal supervision.

Required Skills :

• Strong problem-solving skills.
• Customer-focused mindset.

Preferred Skills :

• Technical certifications.
• Technical degree.

Pay range and compensation package :

• Company Provided Vehicle and credit card for gas expense
• Competitive salary
• Comprehensive benefits package, including health, dental, vision, and company matched 401K.
• Company provided training, tools, and uniforms.
• Ongoing training and certification opportunities to advance your technical skills.
• Supportive team environment with opportunities for career growth.
• 20 Days Paid time off and company holidays.

Equal Opportunity Statement :

At Usherwood Office Technology, we are committed to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to succeed. We proudly provide Equal Employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Our family-owned culture thrives on embracing unique perspectives and we strive to create an environment where every employee can grow, contribute, and belong. Join us in building a brighter, more inclusive future!

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