Job Description

Specialist, Collections

Firm Summary

White & Case is an elite global law firm serving leading companies, financial institutions, and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.

With lawyers and staff operating from more than 40 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world’s key financial markets and our strengths in handling complex cross-border work.

It’s not just about our global network of offices and shared services centers; it’s the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It’s one of the reasons we attract and retain cross-border work.

Our lawyers are globally minded, enterprising, collaborative, and committed to excellence. Our people represent 90 nationalities and speak 80 languages.

Position Summary

White & Case is seeking a Collections Specialist to support the Firm's cash flow activities. This role involves regular communication with clients to ensure accurate and timely collection of aged receivables. Responsibilities include following up on past due invoices, setting targets and payment plans, researching discrepancies, and resolving disputes. The Specialist will generate aging reports for partners, inventory managers, and Firm management to monitor collections against targets. Additionally, the role requires collaboration with these internal parties to address and resolve challenges in collecting balances on time. Effective A/R management, with a sensitivity toward client services, is essential at both the partner and client levels.

The ideal candidate will possess strong critical thinking, problem-solving, and time management skills, with a proven ability to handle multiple responsibilities in a fast-paced environment. Proficiency in professional communication via email, mail, and phone with individuals at various levels, especially clients, is crucial. The successful candidate will play an integral role in helping the firm reduce aged A/R and meet collection targets.

Duties and Accountabilities1

• Monitor and analyze aged receivables, including amounts held in suspense or unallocated
• Regularly contact clients, by email, mail and phone, to inform of due balances and follow up status of past due invoices
• Work with clients to set commitment dates and help establish payment plans
• Collaborate with partners and inventory teams to research and resolve disputes, including variances between billed and paid amounts
• Work with partners and revenue teams to understand issues in collecting due balances and support the development of strategies to decrease the turn around time of our collections
• Generate reports for partners, inventory teams, Firm management and other internal parties to track collections against targets
• Address and respond to inquiries from internal and external parties regarding the collections and credit activities
• Support internal and external audits
• Maintain process documentation
• Other ad hoc requests and projects, as requested by management

Education and Qualifications

• Bachelor’s degree or equivalent experience required
• Experience in collections, credit analysis, billing and/or cash receipts preferred
• Law firm experience preferred
• Thorough understanding of billing, collections and receivable processes and procedures
• Strong communication skills, able to interact at all levels
• Exceptional attention to detail
• Ability to articulate thoughts and concepts adeptly
• Ability to critically think through issues
• Ability to see an issue through from start to finish
• Ability to organize work flow and use time efficiently
• Ability to anticipate work needs and follow through with minimum direction, follow up on own initiative
• Exceptional determination, self-motivation and interpersonal skills and resolve
• Intermediary knowledge of MS Excel and PowerPoint
• Knowledge of 3E or Elite Enterprise preferred

Location & Reporting

• This role is based in our Tampa office.
• This role reports to the Senior Manager, Revenue.

Note to Recruitment Agencies

Our Internal Recruitment team are responsible for all end-to-end lateral recruitment process. All agencies must sign White & Case terms of business which are often specific. Candidates submitted by an agency without terms of business agreed with the appropriate office, and/or outside of our online application tracking system, will not be considered a formal introduction. Any applications and CVs sent directly to White & Case Partners and employees will not be accepted as formal introductions. If you have any questions, please contact the Americas Lateral Recruitment team.

Equal Opportunities

White & Case is an Equal Employment Opportunity (EEO) employer and is committed to creating a fair workplace. It is our Firm's policy to recruit, employ, train, compensate and promote without regard to race, color, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.

Applicants who are interested in applying for a position and require an accommodation during the process should contact talent.acquisition@whitecase.com.

Benefits

White & Case LLP offers a comprehensive suite of benefit programs to all eligible employees, including medical, dental, and vision insurance, life and disability coverage, 401(k) retirement savings, vacation time, and leave programs (including parental leave). Exempt roles are also performance bonus eligible.

1The above is only a general description of the essential duties associated with this position. It is not an exhaustive or comprehensive list of all duties of the individual holding such position.

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