Job Description
Schedule & Work Environment
- Hours of Operation: 8:00 AM – 6:30 PM Monday–Friday
- Location: Onsite - River North, Chicago
Key Responsibilities
- Serve as a primary point of contact for patients, healthcare providers, and insurance companies
- Help patients navigate the specialty pharmacy process and understand steps required to access medications
- Respond to patient inquiries with professionalism, empathy, and accuracy
- Perform insurance verification, prior authorizations, copay assistance, and financial assistance coordination
- Enter and maintain accurate prescription and patient data in pharmacy management systems
- Request new prescriptions and obtain clarifications from prescribers under pharmacist supervision
- Coordinate with partner pharmacies, providers, and internal teams to ensure timely medication access
- Maintain detailed and compliant documentation of patient interactions and case status
- Ensure HIPAA compliance and patient confidentiality at all times
- Provide technical support related to pharmacy systems or patient portals
- Participate in team meetings and contribute ideas for process improvement
- Support additional projects and initiatives as assigned
Job Tags
Monday to Friday,