Job Description
Senior UX Designer
Digital Customer Experience
About the Role
We are seeking a Senior UX Designer to join a multidisciplinary Digital Customer Experience team focused on creating intuitive, scalable digital experiences for both customer- and employee-facing products.
In this role, you’ll work within a cross-functional Agile team , influencing product and design decisions from early concept through delivery. Depending on organizational needs, this role may sit within Product-focused delivery teams or Design Operations , helping scale standards, processes, and systems across the enterprise.
You’ll leverage your expertise in interaction design, visual design, information architecture, user research, and UX strategy to deliver thoughtful, data-informed experiences that balance user needs and business goals.
Why You’ll Love This Job
- Work on high-impact digital products used at scale
- Influence outcomes by owning UX initiatives end to end
- Collaborate closely with Product, Engineering, and Design partners
- Apply a broad UX skill set across research, strategy, and execution
- Mentor other designers and help shape design standards and practices
- Opportunity to work in both Product and Design Operations environments
What You’ll Do
- Influence product decisions using UX best practices, design principles, and research insights
- Partner with Engineering to design solutions that are effective, efficient, and feasible
- Collect, analyze, synthesize, and act on user feedback to evolve UX deliverables
- Clearly present design work and rationale using strong storytelling and presentation skills
- Provide regular status updates, risks, and dependencies using project management tools
- Communicate effectively with cross-functional team members to drive progress
- Design visual styles, interaction patterns, and flows aligned with design systems and standards
- Create conceptual diagrams, wireframes, high-fidelity mockups, and interactive prototypes
- Apply systems thinking and strong information architecture to complex experiences
- Define research strategies tied to outcomes; develop usability test plans, scripts, and scenarios
- Conduct research using methods such as heuristic reviews, user interviews, and moderated/unmoderated testing
- Regularly formulate and test hypotheses throughout design iterations
- Lead end-to-end UX design processes , from ideation through implementation
- Mentor and guide other designers to foster growth and collaboration
- Ensure designs are responsive, adaptive, and accessible across desktop and mobile platforms
Minimum Qualifications
Education & Experience
- Bachelor’s degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Library Sciences, or a related field (or equivalent experience)
- 3+ years of experience as a UX practitioner (UX Design, Interaction Design, or similar)
- Experience working closely with Engineers in an Agile environment from concept through implementation
- Proven ability to collaborate across disciplines, product lines, geographies, and time zones
- Experience with remote unmoderated and moderated usability testing platforms
- Hands-on experience designing responsive, adaptive, and accessible experiences
- Experience designing for mobile (iOS & Android), web, and desktop applications
Preferred Qualifications
- Master’s degree in a related discipline or equivalent experience
- 5+ years of UX design experience
- Experience with accessibility standards (WCAG 2.0 AA), localization, and inclusive design
- Ability to adopt, contribute to, and advocate for design systems and design standardization
- Experience working in both Product-focused and Design Operations environments
Skills, Tools & Competencies
- Proficiency in modern design and prototyping tools (Figma, Adobe CC, etc.)
- Working knowledge of HTML, CSS, JavaScript , and front-end development concepts
- Strong analytical and problem-solving skills for complex systems and workflows
- Excellent organizational skills; ability to structure and label complex flows and wireframes
- Ability to manage multiple concurrent projects and communicate with technical and non-technical stakeholders
- Deep understanding of qualitative and quantitative research methods
- Strong grasp of user-centered design principles and current web/app design trends
- Familiarity with emerging technologies such as generative AI and spatial computing
- Proficiency with project management tools (Jira, Rally, Aha!, etc.)
- Strong storytelling and presentation skills to articulate design decisions and tradeoffs
Job Tags
Remote work,