6 months +Contract California
Remote role
Technical Support
Job id :81665
Pay $35 on w-2
Will be working PST Hours
Our client is looking for a Technical Support Specialist to Support and implement network/telephony hardware/software deployments for North America based stores remotely while managing onsite technicians.
ESSENTIAL DUTIES & RESPONSIBILITIES:
1. Point of contact (POC) for Gap North American Network/Telephony Store Activity (Construction/Deployment/Break-Fix)
Vendor Management
ORGANIZATION RELATIONSHIPS: Interface with all levels of IT, Store personnel, Brand Operations, Corporate Architecture and Construction and other IT and non-IT groups
REQUIRED QUALIFICATIONS:
1) Knowledge, skills & abilities:
• Excellent verbal and written communication skills
• Analytical problem-solving skills and resourcefulness
• Must be self-motivated with the ability to work independently
• Proficient in Microsoft Office Applications with advanced knowledge of Microsoft Excel and PowerBI knowledge preferred - ability to use and create formulas, pivot tables, graphs, queries, macros
• Ability to act quickly and professionally to identify and multitask multiple priorities
• Able to deal with ambiguity and adapt to change
• Capable to learn technical and procedural Gap Inc. store retail environment
2) Minimum educational level:
• A BA/BS degree or equivalent work experience is preferred
3) Experience:
• At least 4 years of previous IT experience is preferred
• At least 2 year of networking experience is preferred - Routers, Switches, LAN/WAN, IP, Zoom Telephony systems
• Previous project management or coordination is preferred
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