Job Description

Hitt Brands is a family-owned consumer products company established in 2003, supplying some of the nation’s largest retailers for over 20 years. We specialize in manufacturing innovative products and maintaining exclusive distribution partnerships with globally recognized brands. 

Role Overview (People First)

The Warehouse Operations Manager is a people-first leader responsible for building, developing, and supporting a high-performing warehouse team. This role ensures employees have clear expectations, safe working conditions, the right tools, and strong leadership—so operational excellence naturally follows.

Success in this role starts with people: engaged teams, clear communication, accountability, and a culture where safety, respect, and continuous improvement come first.

Leadership & Team Development (Top Priority)

• Lead, coach, and develop warehouse supervisors and hourly team members
• Work collaboratively and transparently with leadership team
• Create a culture of trust, accountability, and teamwork
• Set clear expectations and provide regular feedback and performance coaching
• Hire, onboard, train, and retain top warehouse talent
• Schedule and deploy labor fairly and effectively to meet business needs
• Foster employee engagement while maintaining high standards

Safety & Wellbeing

• Champion a safety-first culture where employees look out for one another
• Ensure compliance with OSHA regulations and company safety policies
• Conduct regular safety training, audits, and incident investigations
• Ensure proper use and maintenance of equipment (forklifts, pallet jacks, racking)
• Maintain a clean, organized, and professional warehouse environment

Operational Excellence

• Oversee daily warehouse activities including receiving, put-away, picking, packing, shipping, and returns
• Ensure orders are shipped accurately and on time
• Optimize workflows, layout, and processes to improve productivity and reduce errors
• Maintain strong inventory accuracy through cycle counts and audits
• Support peak seasons and changing volume demands
• Effectively manage special projects to minimize expense

Inventory, Systems & Cross-Functional Partnership

• Use WMS/ERP systems to manage inventory, orders, and reporting
• Identify root causes of inventory discrepancies and implement corrective actions
• Partner closely with Supply Planning, Product Development and Sales teams
• Communicate clearly with leadership to align priorities and expectations

Continuous Improvement & Accountability

• Establish, track, and communicate KPIs (order accuracy, on-time shipping, inventory accuracy, labor efficiency)
• Empower team members to suggest and implement improvements
• Lead process improvement initiatives that support scalability and cost control
• Balance results with sustainability—doing things the right way, not just the fast way

Qualifications

Required

• Demonstrated ability to lead, motivate, and develop teams
• Professional demeanor with business acumen and excellent communication skills
• 7+ years of warehouse or distribution experience
• 5+ years in a warehouse leadership or management role
• Strong understanding of safety, inventory control, and fulfillment operations
• Willingness to be present on the warehouse floor and lead by example
• Experience with WMS or ERP systems

Preferred

• Forklift certification or ability to become certified
• Experience in e-commerce, CPG, or multi-channel fulfillment
• Lean, Six Sigma, or continuous improvement experience

Key Skills & Leadership Traits

• People-first, hands-on leadership style
• Strong communicator who listens and follows through
• Organized, calm, and decisive under pressure
• Data-informed but people-driven decision maker
• High integrity with a bias for action
• Good with technology and a quick learner to new systems

What Success Looks Like

• Employees feel supported, trained, and engaged
• The warehouse operates safely with minimal incidents
• Orders ship accurately and on time
• Inventory is reliable and auditable
• Processes scale smoothly as the business grows

Why Join Us

• Opportunity to lead and grow our strong warehouse team
• Visible impact on employees, customers, and company growth
• Collaborative leadership environment
• Competitive compensation and benefits
• A culture that values people, ownership, and results

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